IT Team Lead at F. Schumacher & Co. in New York, NY | USD90,000-115,000 | Kablio

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IT Team Lead

F. Schumacher & Co.

Designs and manufactures luxury wallcoverings and fabrics for residential and commercial spaces.

Oversee IT helpdesk, lead support team, manage tickets, improve processes.

3 days ago ago

$90,000 - $115,000

Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)

Full Time

New York, NY

Office Full-Time

Company Size

300 Employees

Service Specialisms

Construction services

Project Management

Consulting

Engineering

Architecture

Design

Turnkey

Sector Specialisms

No specialisms available

Role

Description

endpoint management

asset management

ticket automation

workflow optimization

knowledge base

team management

Support endpoint management, asset lifecycle, and inventory accuracy
Collaborate with P&O on onboarding/offboarding processes
Preserve The Entrepreneurial Spirit
Identify trends in support issues and work with Tech Ops leadership on long-term solutions
Handle escalations and provide hands-on technical support when needed
Maintain and improve internal documentation and the IT knowledge base
Develop and optimize helpdesk workflows, ticket routing rules, and automation
Manage and mentor a team of Tier 1 and Tier 2 support specialists
Monitor ticket queues and ensure SLA adherence and issue resolution

Requirements

microsoft o365

endpoint mgmt

kandji

intune

ticketing

it support

Prior experience in a fast-paced startup or growth-stage company (nice to have)
Comfortable with Microsoft o365 and SaaS administration
Experience creating and managing internal IT documentation
Practice Adaptability
Solid understanding of endpoint management (macOS, Windows, MDMs like Kandji or Intune)
3–5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
Excellent communication and problem-solving skills
Familiarity with basic scripting or automation (bonus)
Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk)

Benefits

Child Bonding Leave
10 Company Holidays
Bereavement Leave
Employee Discount
Health Savings Account (HSA)
Vision Coverage
Paid Time Off (PTO)
Competitive Salary
Medical Coverage
Long Term Disability (LTD)
Dental Coverage
401K Plan
Flexible Spending Accounts (FSA)
Life Insurance
Corporate Annual Profit Sharing
Short-Term Disability (STD)
Parental Medical Leave
Prescription Drug Plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

renowned for its high-quality, innovative wallcoverings, fabrics, and fine home furnishings
has a long history of collaborating with designers and architects to craft exquisite interiors
portfolio includes a wide range of iconic products, from traditional damasks to contemporary patterns
brand serves both residential and commercial sectors, providing bespoke designs for luxury properties worldwide
notable for its commitment to craftsmanship, continues to lead the high-end textile industry

Culture + Values

Collaboration and team spirit are at the heart of the company culture.
A commitment to craftsmanship and the highest quality materials.
Continuous improvement and innovation to deliver exceptional results.
Passionate about creating beautiful, functional, and sustainable designs.
A focus on building long-lasting relationships with clients, partners, and employees.

Environment + Sustainability

Ongoing efforts to reduce waste and energy consumption across operations.
Investing in sustainable practices and eco-friendly materials.
Dedicated to supporting initiatives that help preserve the environment for future generations.

Inclusion & Diversity

Articles

1889 Founded

Year Founded

Established in 1889, the company has a long-standing history in luxury design and textiles.

Net Zero by 2050

Emissions Target

Committing to achieving net-zero emissions by the year 2050.