Description
risk management
digital records
financial admin
lone worker
housing management
customer support
As a Relief Worker you will deliver high‑quality, customer‑oriented service, assisting the scheme manager and support team to provide care and support. You will help maintain and promote the dignity of individuals, contributing to improved health and wellbeing in a safe environment.
- Assist planning and delivering personalized support and move‑on plans.
- Participate in risk management and regular support reviews.
- Inspire and motivate customers to achieve outcomes and develop life skills.
- Provide day‑to‑day support and tenancy‑related assistance.
- Identify and promote employment, education, and training opportunities.
- Signpost customers to external services such as food banks.
- Help customers become tenancy‑ready for successful move‑on.
- Support financial independence through budgeting and income maximisation.
- Monitor healthcare needs and coordinate with professionals.
- Enable self‑management of medication following procedures.
- Maintain accurate, strengths‑based digital records.
- Facilitate customer involvement and deliver group sessions.
- Support referral process for new customers.
- Contribute to housing management, including income collection and tenancy support.
- Maintain safe environment; report repairs and health‑safety concerns.
- Clean and prepare customer rooms as needed.
- Resolve challenging situations sensitively, balancing individual and service safety.
- Follow safeguarding procedures and act on risks appropriately.
- Maintain partnerships to provide holistic support.
- Perform day‑to‑day administration and operational duties.
- Manage financial administration: rent accounts, invoices, petty cash, banking.
- Collate and submit information returns on funding, health & safety, performance.
- Serve as point of contact for phone, reception, and enquiries.
- Use Lone Worker system when required.
- Follow all Riverside policies (health & safety, safeguarding, GDPR, cash handling).
- Participate in team meetings, supervisions, and reflective practice.
- Undertake regular training and continuous development.
Requirements
customer focus
communication
team player
planning
it skills
vulnerable groups
The position is Relief Worker, paid £13.17 per hour, with as‑and‑when hours at Cangle Foyer, Haverhill, Suffolk. Applicants are asked to submit a current CV and covering letter and are encouraged to apply even if they do not meet every essential criterion, as Riverside recruits for potential. Riverside can only consider candidates who already hold a valid legal right to work in the UK and will not be able to sponsor any further visas.
Successful candidates will understand the barriers faced by vulnerable and diverse groups, have experience working collaboratively, and be able to organise and plan tasks while interacting with people. They should demonstrate a caring, empathetic, resilient, and flexible attitude, take initiative, make confident decisions, and possess basic administrative and IT skills. Experience with complex needs or personal lived experience of homelessness, mental health or substance misuse is desirable.
- Experience working with people from diverse backgrounds.
- Strong customer focus.
- Excellent written and verbal communication.
- Effective team player adaptable to business needs.
- Understand barriers faced by vulnerable and diverse groups.
- Experience working in a team and communicating positively.
- Ability to organise tasks and plan whilst dealing with people.
- Initiative and confidence in decision‑making.
- Basic administrative and IT skills for record keeping.
- Experience with vulnerable/diverse groups or complex needs (desirable).
- Personal lived experience of homelessness, rough sleeping, mental health, or substance misuse (desirable).
Benefits
Riverside is a housing association with a 90‑year history of revitalising neighbourhoods and supporting communities. It manages over 75,000 affordable residential and retirement homes across the UK, offering services from homelessness support to social care and retirement living.
The role requires flexible working hours that may fall outside normal office times, use of the Lone Worker system when needed, and adherence to Riverside’s policies on health and safety, safeguarding, dignity at work, GDPR and cash handling. Employees are expected to embody “Our Riverside Way”, attend team meetings, supervisions, reflective practice sessions, and undertake ongoing training and development. Additional duties may be assigned in consultation with the line manager.
- Flexible availability for short‑notice shifts.
- Competitive pay and generous pension.
- Investment in learning, personal development, and technology.
- Work flexible hours beyond normal office times.
Training + Development
Information not given or found
