Housing Officer - Colchester (Ref:CRH170)

Description

• Effect minor property repairs if necessary
• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.
• Work closely with your line manager and team members
• Liaise with local support agencies to ensure relationships are maintained.
• Manage a caseload of around 200-250 Service Users
• Effect appropriate maintenance of properties
• Assist in the local stakeholder involvement process by attending meetings as required.
• Arrange initial transport of SU’s to their accommodation or any relocation as required.
• Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
• Undertake relevant learning according to agreed Personal Development Plan
• Helping/providing cover for other team members as required
• Ensure SU’s are Moved On no later than the last date of payments to CSM.
• Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
• Attend dispersal and conduct induction of SU into property.
• Ensure stores are maintained in line with purchasing procedure.
• Monitor own work levels, progress, and development in the role.
• Make recommendations to line manager regarding any relocations of SU’s and termination of properties to provide more efficient use of portfolio/void management.
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• Ensure that health and safety of SU’s are always maintained.
• Prepare property for re-occupation after SU’s move on
• Ensure appropriate property certification documentation is produced and recorded.
• Provide cover for other staff as agreed by line manager.
• Supporting team members and provide on-the-job training.
• Undertake all core learning and development programmes as required.
• Liaise closely with SU’s, line manager, team members and other staff.
• Conduct monthly inspections and report defects as required.
• Collaborate with others, attending meetings as required.
• Ensure terminated properties are effectively prepared for hand back to landlord.
• Ensure all items within property are replaced /repaired as required in line with inventory procedure.
• Ensure all records are maintained and kept up to date according to company policies and procedures.
• Complete BI weekly welfare checks of the SU’s.

Requirements

• Laptop/Phone/other equipment if required as part of job role
• 24-hour availability during any significant emergency
• Signpost as necessary to doctors, shops, support agencies, etc.
• Successful applicants will require Counter Terrorism Clearance (CTC)*

Benefits

• Life Cover (2 x basic salary)
• Mileage expenses (claimable from home)
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• 6-month probation period
• Referral Scheme
• 25 days annual leave plus national bank holidays
• Employer pension contribution (4% employer, 4% employee)

Training + Development

Interview process

Visa Sponsorship

Security clearance