Project Coordinator – Commercial & Applied HVAC at Master in Burnaby, British Columbia, Canada | CAD70,000-80,000 | Kablio

Role

Description

service tracking

procurement liaison

workflow development

po creation

record keeping

delivery coordination

Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations.
Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules.
Assist in developing and improving service workflows and customer experience initiatives.
Create S.O. / P.O. for released equipment included in the assigned project.
Maintain accurate records of service activities, customer interactions, and follow-ups with related teams.
Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution.
Serve as the primary point of contact for the sales team for post-sale service inquiries and support.
Help find solutions to after sales related problems or obtain support from teammates to resolve issues/escalations.
Keep customers and sales reps informed about the status of their requests.
Provide feedback to management team based on recurring service issues and inefficiencies.
Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site delivery.

Requirements

windows

ms office

erp

organisation

problem solving

communication

Willingness to learn new systems and procedures as required.
Strong Organisation Skills.
Proficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP Systems.
Customer-focused mindset with a proactive approach to problem-solving.
Communication skills for interacting with customers & de-escalation issues.

Benefits

Flexible remote work policy
Wellness spending account
Access to telemedicine from the beginning of your employment.
Early vacation program.
Reimbursement of professional association membership fees.
Contribution to a collective registered retirement savings plan upon starting your role.
An employee assistance program including psychological, financial, and legal support.
Medical and dental coverage from day one, along with short and long-term disability protection

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to drive innovation in construction and infrastructure.
Master has built a strong reputation in delivering high-quality and complex projects.
With decades of experience, the company specializes in both public and private sector projects.
Key sectors include industrial, commercial, residential, and infrastructure developments.
The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities.
Master’s approach blends engineering expertise, technology, and a collaborative project delivery model.
Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity.
The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities.
Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.

Culture + Values

Safety is the top priority in every action.
Results are achieved by focusing on what truly matters.
Strong relationships are built on trust, respect, and integrity.
Innovation is embraced to surpass client expectations.
Collaboration and teamwork are at the heart of success.
Ownership and accountability are demonstrated consistently.

Environment + Sustainability

Net Zero 2050

Carbon Emission Goal

Aims to achieve net zero carbon emissions by the year 2050.

Committed to sustainability by integrating environmentally responsible practices into all operations.
Works to reduce energy consumption and improve energy efficiency in all facilities.
Prioritizes sustainable sourcing and environmentally friendly products.
Strategies include reducing waste, improving resource efficiency, and minimizing environmental impact across the supply chain.

Inclusion & Diversity

Master promotes an inclusive culture where all employees feel respected and valued.
The company actively works towards improving gender balance in its workforce.
Gender-related statistics are not publicly available at this time.

Articles

Careers

Projects

About Us

Role

Description

service tracking

procurement liaison

workflow development

po creation

record keeping

delivery coordination

Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations.
Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules.
Assist in developing and improving service workflows and customer experience initiatives.
Create S.O. / P.O. for released equipment included in the assigned project.
Maintain accurate records of service activities, customer interactions, and follow-ups with related teams.
Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution.
Serve as the primary point of contact for the sales team for post-sale service inquiries and support.
Help find solutions to after sales related problems or obtain support from teammates to resolve issues/escalations.
Keep customers and sales reps informed about the status of their requests.
Provide feedback to management team based on recurring service issues and inefficiencies.
Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site delivery.

Requirements

windows

ms office

erp

organisation

problem solving

communication

Willingness to learn new systems and procedures as required.
Strong Organisation Skills.
Proficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP Systems.
Customer-focused mindset with a proactive approach to problem-solving.
Communication skills for interacting with customers & de-escalation issues.

Benefits

Flexible remote work policy
Wellness spending account
Access to telemedicine from the beginning of your employment.
Early vacation program.
Reimbursement of professional association membership fees.
Contribution to a collective registered retirement savings plan upon starting your role.
An employee assistance program including psychological, financial, and legal support.
Medical and dental coverage from day one, along with short and long-term disability protection

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to drive innovation in construction and infrastructure.
Master has built a strong reputation in delivering high-quality and complex projects.
With decades of experience, the company specializes in both public and private sector projects.
Key sectors include industrial, commercial, residential, and infrastructure developments.
The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities.
Master’s approach blends engineering expertise, technology, and a collaborative project delivery model.
Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity.
The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities.
Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.

Culture + Values

Safety is the top priority in every action.
Results are achieved by focusing on what truly matters.
Strong relationships are built on trust, respect, and integrity.
Innovation is embraced to surpass client expectations.
Collaboration and teamwork are at the heart of success.
Ownership and accountability are demonstrated consistently.

Environment + Sustainability

Net Zero 2050

Carbon Emission Goal

Aims to achieve net zero carbon emissions by the year 2050.

Committed to sustainability by integrating environmentally responsible practices into all operations.
Works to reduce energy consumption and improve energy efficiency in all facilities.
Prioritizes sustainable sourcing and environmentally friendly products.
Strategies include reducing waste, improving resource efficiency, and minimizing environmental impact across the supply chain.

Inclusion & Diversity

Master promotes an inclusive culture where all employees feel respected and valued.
The company actively works towards improving gender balance in its workforce.
Gender-related statistics are not publicly available at this time.

Articles

Careers

Projects

About Us