Leading provider of integrated infrastructure solutions in Canada.
Coordinates post‑sale support and order management for HVAC projects.
18 days ago ago
C$70,000 - C$80,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Burnaby, British Columbia, Canada
Field
Company Size
800 Employees
Service Specialisms
Construction services
Project Management
Engineering
Architecture
Property Development
Design
Technical Services
Turnkey
Sector Specialisms
Residential
Commercial
Industrial
Energy
Geothermal
Air Conditioning
Heating
Ventilation
Role
Description
service tracking
procurement liaison
workflow development
po creation
record keeping
delivery coordination
Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations.
Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules.
Assist in developing and improving service workflows and customer experience initiatives.
Create S.O. / P.O. for released equipment included in the assigned project.
Maintain accurate records of service activities, customer interactions, and follow-ups with related teams.
Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution.
Serve as the primary point of contact for the sales team for post-sale service inquiries and support.
Help find solutions to after sales related problems or obtain support from teammates to resolve issues/escalations.
Keep customers and sales reps informed about the status of their requests.
Provide feedback to management team based on recurring service issues and inefficiencies.
Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site delivery.
Requirements
windows
ms office
erp
organisation
problem solving
communication
Willingness to learn new systems and procedures as required.
Strong Organisation Skills.
Proficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP Systems.
Customer-focused mindset with a proactive approach to problem-solving.
Communication skills for interacting with customers & de-escalation issues.
Benefits
Flexible remote work policy
Wellness spending account
Access to telemedicine from the beginning of your employment.
Early vacation program.
Reimbursement of professional association membership fees.
Contribution to a collective registered retirement savings plan upon starting your role.
An employee assistance program including psychological, financial, and legal support.
Medical and dental coverage from day one, along with short and long-term disability protection
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to drive innovation in construction and infrastructure.
Master has built a strong reputation in delivering high-quality and complex projects.
With decades of experience, the company specializes in both public and private sector projects.
Key sectors include industrial, commercial, residential, and infrastructure developments.
The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities.
Master’s approach blends engineering expertise, technology, and a collaborative project delivery model.
Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity.
The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities.
Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.
Culture + Values
Safety is the top priority in every action.
Results are achieved by focusing on what truly matters.
Strong relationships are built on trust, respect, and integrity.
Innovation is embraced to surpass client expectations.
Collaboration and teamwork are at the heart of success.
Ownership and accountability are demonstrated consistently.
Environment + Sustainability
Net Zero 2050
Carbon Emission Goal
Aims to achieve net zero carbon emissions by the year 2050.
Committed to sustainability by integrating environmentally responsible practices into all operations.
Works to reduce energy consumption and improve energy efficiency in all facilities.
Prioritizes sustainable sourcing and environmentally friendly products.
Strategies include reducing waste, improving resource efficiency, and minimizing environmental impact across the supply chain.
Inclusion & Diversity
Master promotes an inclusive culture where all employees feel respected and valued.
The company actively works towards improving gender balance in its workforce.
Gender-related statistics are not publicly available at this time.