Field Services Engineer - San Jose, CA

• Provide analysis, troubleshooting recommendations, and escalated technical support.
• Lifting heavy objects and stretching above your head.
• Render technical on-site and phone assistance to customers
• Respond to emergency calls at customer’s request
• Provide accurate and timely reporting of expense reports, Field Service Reports etc.
• Coordinate multiple tasks simultaneously while maintaining 100% safety awareness.
• Provide accurate and timely communication to internal and external customers
• Perform general and preventive maintenance on Uninterruptable Power Supply systems.
• Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area.
• Keep current on Safety Field Change Notices and Service Tips

We are seeking a dynamic and experienced UPS Field Service Engineer to join our team. This is an exceptional opportunity for a self-motivated and results-driven professional to contribute to our rapidly growing organization. As a UPS Field Service Engineer, you will work at the forefront of power technology, utilizing your skills and experience in UPS, power distribution units, and power systems maintenance. You will play a pivotal role in providing technical support to our customers, ensuring the highest level of service and satisfaction.

• Working knowledge of OHM's law and electronic theory required
• 3 phase/480v experience required
• Willingness to travel at least 80% of the time locally or regional depending on client
• UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, or Eaton / Power ware, Toshiba, Mitsubishi a plus
• Standard computer skills including MS Outlook, Word, and Excel
• Must have the ability and self-motivation to manage one's own schedule
• Mechanical aptitude
• 3-5+ years of experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment
• Ability to lift and/or move up to 100 pounds for short durations.
• Ability to travel for multiple days either by car or flight as projects require
• Ability to kneel or crouch periodically.
• Ability to interact comfortably with all levels of internal and external customers
• Ability to read and interpret electrical line diagrams and blueprints
• Must have a valid driver’s license with an acceptable driving record and reliable transportation and pass a pre-employment drug screen.
• Prior field service experience required
• Ability to stand for extended periods of time.
• Familiarity with electrical/electronic test equipment and fundamentals
• Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training
• Previous military experience and training a plus
• Ability to evaluate the operating conditions of equipment
• Clear, concise, written and verbal communication skills