Field Service Engineer (Manchester)

Description

• Comply with Health and Safety regulations
• Install and commission on-vehicle and on-street systems
• Foster customer satisfaction and loyalty
• Adhere to planned maintenance schedules
• Resolve hardware faults on vehicles and on-street equipment swiftly and efficiently
• Diagnose system issues through electrical testing and Vix software monitoring tools
• Ensure accurate documentation of maintenance activities
• Participate in periodic meetings with Vix staff
• Maintain effective communication with customers regarding maintenance and fault resolution
• Collaborate with local teams and Configuration Engineers

Requirements

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please! We won't accept any introductions.

If you are located in the SOUTH of England and have the skillset to match, we want you!

This role is open only to UK citizens or residents with indefinite leave to remain, and you must currently reside in the UK.

We are currently seeking two (2x) dynamic and motivated Field Services Engineers to join our dedicated team. In this role, you will play an essential part in maintaining, troubleshooting, and supporting our state-of-the-art systems, ensuring customer satisfaction while adhering to service level agreements (SLAs) and key performance indicators (KPIs).

• The ability to work autonomously while maintaining high standards
• Sound electrical troubleshooting knowledge
• Familiarity with GPRS communications
• Exceptional customer service skills with a focus on professionalism
• Strong relationship-building capabilities with customers
• Experience in a similar field environment
• Understanding of Quality Systems and procedures
• NVQ Level 2
• Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3)
• Proficient in IT systems with knowledge in basic networking
• Level 4 Diploma in Vehicle Diagnostics
• Accreditation in Emergency First Aid at Work and any HERS Found level
• Strong organizational and time management skills
• Drive improvements in KPI performance
• Knowledge of best engineering practices
• Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics
• Experience with Real Time Information systems
• Experience working under pressure and meeting tight timelines

Benefits

• Income Protection Scheme
• Cycle to Work Scheme
• Eyecare and Spectacle Vouchers
• Employee Assistance Programme
• Private Healthcare
• Electric Car Benefit Scheme
• Group Life Assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance