Carrier
Innovative leader in building solutions, delivering energy-efficient technologies for comfort and sustainability.
1 days ago
$96,750 - $135,250
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Indianapolis, Indiana, United States | Town of De Witt, New York, United States | Charlotte, North Carolina, United States
Office Full-Time
Company Size
59,000 Employees
Service Specialisms
Sector Specialisms
Description
crm management
order management
shipment tracking
continuous improvement
partner relations
project updates
The incumbent will manage relationships with distributor partners, proactively monitor project orders, and ensure customer satisfaction while supporting sales, engineering, and production teams.
- Develop and maintain strong relationships with strategic distributor partners.
- Collaborate with sales, engineering, and production teams to provide consistent project updates.
- Oversee end‑to‑end account and order management, driving proactive project execution.
- Support new‑business growth strategies and meet KPI targets for response time and quality.
- Track shipments, coordinate deliveries, and monitor project orders to ensure customer satisfaction.
- Identify sales opportunities and recommend improvements to prevent recurring customer issues.
- Leverage CRM software to solve complex problems and streamline processes.
- Apply continuous‑improvement methods to enhance customer service procedures.
Requirements
high school
3+ years
crm
microsoft office
hvac
problem solving
The position is for an experienced Customer Service professional who works independently to resolve complex inquiries, maintain databases, and recommend process improvements. The role can be based in Charlotte, NC; Syracuse, NY; or Indianapolis, IN.
Candidates must have a high school diploma or GED, at least three years of customer service experience in construction, and one year of continuous‑improvement experience. Preferred credentials include a bachelor’s degree, HVAC or light‑commercial experience, strong communication and teamwork skills, and proficiency with CRM and Microsoft Office.
- Minimum high school diploma/GED and 3+ years of construction industry customer service experience.
- At least 1 year of continuous improvement experience.
- Bachelor’s degree and HVAC/light‑commercial background preferred.
- Excellent communication, teamwork, and interpersonal abilities.
- Proficiency in CRM platforms and Microsoft Office Suite.
- Strong problem‑solving, organization, and time‑management skills.
Benefits
Employees receive comprehensive benefits—including medical, dental, vision, retirement plans, paid time off, disability, life insurance, and tax‑advantaged accounts—as well as a salary range of $96,750 – $135,250 with potential short‑term cash incentives. Carrier is an equal‑opportunity employer and values diversity and inclusion.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
Over 170 Countries
Global Reach
Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.
- A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
- Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
- Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
- Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
- With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
- From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.
Culture + Values
- Respect: Others are treated the way they would like to be treated.
- Integrity:onesty、accountability and ethics are prioritized.
- Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
- Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
- Excellence: Delivering high-quality products and services with urgency and flawless execution.
- Passion for Customers: Success is tied to the success of customers.
- Play to Win: Aiming to be the best in everything that is done.
- Choose Speed: Decisions and actions are taken with a focus on speed.
- Achieve Results: Performing effectively with integrity.
- Dare to Disrupt: Innovating and seeking sustainable solutions.
- Build Best Teams: Developing diverse teams and empowering them to move faster.
Environment + Sustainability
Net-Zero by 2050
Long-Term Emissions Goal
Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.
42% Reduction
Scope 1 and 2 Emissions Target
Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.
$4B Investment
Climate Solutions Funding
Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.
1 Gigaton Avoided
Customer Emissions Impact
Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.
- Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
- Achieve carbon-neutral operations.
- Reduce energy intensity by 10% across operations.
- Divert more than 95% of operational waste from landfill.
- Deploy water stewardship programs globally, prioritizing water-scarce locations.
- Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
- Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.
Inclusion & Diversity
Global diversity rose to 50%
Executive representation
Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.
Women execs grew to 32%
Global leadership
Global women executives increased from 20% in 2015 to 32% in 2023.
People of color execs reached 33%
U.S. representation
U.S. people of color executives rose from 13% in 2015 to 33% in 2023.
Flex work at 20–25%
Remote work policy
Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.
- Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
- ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
- Employee Resource Groups support grassroots inclusion initiatives and community engagement.
- U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.