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Service Coordinator II
National Church Residences
Service Coordinator II responsible for connecting senior housing community residents to valuable programs and resources.
18d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Dublin, OH
Onsite
Company Size
2,700 Employees
Service Specialisms
Property Management
Chaplaincy Services
Quality Assurance
Supportive Housing
Independent Living
Assisted Living
Continuing Care Retirement Communities
Memory Care
Sector Specialisms
Residential
Affordable Housing
Senior Living
Health Care Services
Supportive Housing
Property Management
Chaplaincy Programming
Quality Assurance
Role
What you would be doing
wellness programs
resident support
assessment
collaboration
relationship management
customer service
- Organize and promote engaging wellness, educational, and life-skills programs that address physical, emotional, and social well-being.
- Build meaningful relationships with residents to identify needs, conduct comprehensive assessments, and create individualized service plans that support aging in place.
- Collaborate with property management and external partners to ensure residents have the support they need to remain safe and successfully housed.
- Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
- Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
- Manage relationships, both internally and externally, exercising appropriate communication and interpersonal skills.
- Maintain an up-to-date Resource Directory of community-based services, identify low-cost providers, and advocate for residents by negotiating discounts when possible.
- Deliver compassionate, high-quality customer service by proactively addressing resident concerns and helping them navigate daily challenges.
What you bring
microsoft
bachelor's
communication
organizational
problem-solving
experience
- Demonstrated ability to advocate, organize, problem-solve, and follow through to connect residents with the support they need.
- Comfortable using Microsoft Office and case management systems for documentation and reporting.
- Excellent communication, documentation, and organizational skills, with attention to detail in record keeping and service planning.
- Bachelor’s degree in social work, human services, or a related field (preferred).
- 2+ years of experience in social services, ideally working with seniors, individuals with disabilities, or in housing/community-based settings.
- Strong knowledge of local resources and government programs such as Medicaid, Medicare, SNAP, transportation, and home health services.
- Benefit programs may vary depending on full-time, part-time, or contingent status.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as mentioned in the job description
People also searched
Company
Overview
Since 1961
Year Founded
Established with the mission to provide affordable housing to seniors.
Over 40,000 Residents
Residents Served
Operates communities across the United States, supporting tens of thousands of residents.
300+ Communities
Operational Presence
Manages a network of affordable housing communities nationwide.
- Specializes in developing, managing, and operating affordable housing communities and healthcare services.
- Offers a variety of housing models, including independent living, assisted living, and memory care.
- Provides health services to enhance resident quality of life, such as home healthcare and wellness programs.
- Known for creating communities that combine affordable housing with supportive services.
- Focuses on sustainability and improving living conditions for vulnerable populations.
- We are dedicated to improving the lives of older adults and those in need by creating communities of service and care.
- We are committed to quality, service, and providing opportunities for all to live their best lives.
- Integrity, excellence, and stewardship are at the core of our actions, ensuring trust and the responsible management of resources.
- We foster a culture of compassion, respect, and teamwork to create an environment where individuals are valued and supported.
- We are passionate about providing affordable housing solutions and enhancing the well-being of the individuals and families we serve.
2050
Net Zero Target
Committed to achieving net zero carbon emissions by 2050.
- Committed to reducing the environmental impact of properties and operations.
- Energy efficiency is a core component of building designs, with a focus on sustainable materials and renewable energy solutions.
- Prioritizes water conservation, waste reduction, and energy-efficient technologies in facility design and construction.
- Ensures building longevity and resilience through green building certifications such as LEED.
- The company focuses on fostering an inclusive and diverse workplace culture where all employees feel valued and supported.
- The organization sets clear objectives for diverse hiring and retention practices, aiming to create a workforce that mirrors the diversity of the communities they serve.
- They provide comprehensive training programs to enhance cultural competence and awareness, promoting a more inclusive workplace environment.
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