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Technology Support Specialist I
Alten
Providing on-site technical support, including AV and network troubleshooting, for a better working world.
17d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Minneapolis, MN
Onsite
Company Size
57,700 Employees
Service Specialisms
Engineering
Consulting
Technical Services
Design
Project Management
Digital Transformation
R&D
Software Development
Sector Specialisms
Automotive
Information Technology
Aerospace
Energy
Industrial
Telecommunications
Media
Digital Services
Role
What you would be doing
servicenow tickets
remote support
asset management
travel required
os support
customer support
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
- Supporting Microsoft Windows and MAC operating systems
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
What you bring
microsoft teams
av equipment
microsoft apps
troubleshooting
vip support
surface hub
- Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
- Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
- Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
- Excellent communication skills
- Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
- Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
- VIP/White Glove support
- Outstanding customer service skills
- 2+ years of on-site technical support experience, or degree in related discipline
- Printer support (installation, configuration, relocation, and troubleshooting)
- Self-motivated, organized, detail oriented, ability to multi-task
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required
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Company
Overview
1988 Founded
Year Established
The company was established in 1988 by three French engineers, marking the beginning of its journey from a boutique consultancy to a global leader.
€4B Revenue
Annual Revenue
In 2024, the company surpassed €4 billion in revenue, reflecting its growth and success in the engineering and IT sectors.
>30 Countries
Global Presence
The company operates in over 30 countries, demonstrating its extensive international reach and global influence.
50,000 Engineers
Technical Experts
With over 50,000 engineers among its 57,700 employees, the company underscores its deep technical expertise and commitment to innovation.
- The company specializes in projects across various industries, including aeronautics, automotive, rail, energy, life sciences, telecommunications, and defense.
- They utilize a hybrid delivery model, combining on-site consulting with offshore delivery centers across Europe, Asia, and the Americas.
- The company's history is characterized by strategic acquisitions and international expansion, enhancing its offerings in IT services.
- Development of our people
- Engineering culture
- Pursuit of sustainable growth
- Incorporating human values, environmental protection, and engineering culture at the heart of our CSR strategy
59.8% & 55% Cut
GHG Reduction Targets
Aims to reduce scope 1 & 2 GHG emissions by 59.8% and scope 3 intensity by 55% by 2030 from 2019 levels.
Net-Zero 2050
Emissions Target
Committed to achieving net-zero emissions by 2050, validated by the Science-Based Targets initiative.
12,527 MWh
Renewable Energy
Consumed 12,527 megawatt-hours of renewable energy in 2023, contributing to clean energy use.
50% Certified
ISO 14001 Compliance
Half of the company's entities are certified under the ISO 14001 environmental management standard.
- 4-pillar action plan: renewable energy, digital responsibility, sustainable mobility, responsible sourcing
31% Women
Global Workforce Representation
Women make up 31% of the Group, reflecting strong strides toward gender diversity.
+100 Nationalities
Employee Diversity
Over 100 nationalities are represented among employees, showcasing global inclusivity.
2024 Adherence
UN Women’s Empowerment
Committed to UN Women’s Empowerment Principles, reinforcing gender equality practices.
Since 2011
CNJE Partnership
Premium partner of CNJE since 2011, actively engaging students across ~200 institutions.
- Signatory of engineering charter for gender diversity
- Targeted initiatives for disability inclusion and partnerships with local associations
- Personalized career paths, coaching, mentoring, professional & geographic mobility programs
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