Customer Service Advisor

Description

• Accurately diagnose repairs by using the branch operating system.
• Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.
• Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
• Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments

Requirements

• Ability to handle complaints and challenging situations
• Good telephone manner
• Previous experience in customer service
• Ability to work alone and as part of a team
• Good grasp of the English language written and verbal
• Excellent written and verbal communication skills

Benefits

• 25 days annual leave plus bank holidays
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.

Training + Development

Interview process

Visa Sponsorship

Security clearance