Information Technology Support Specialist II (Richmond)

Description

• Provide end‐user support and problem resolution including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Escalate higher level issues/tickets to IT Support Specialist 3 and/or Lead.
• Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
• Utilize our trouble‐ticketing system to document your work and facilitate communication with our clients.
• Cover the HelpDesk phone queue when needed.
• Act as an escalation point for junior technical IT staff.
• Responsible for providing project management for new job site setups, to include assessing job site IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the job site.
• Responsible for tier 1 local network and server support of assigned offices and job sites.

Requirements

• Occasional lifting of up to 30 lbs.
• General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
• Previous experience using an enterprise ticketing system is required.
• Up to 25% of your time (mostly regional job sites)
• Must be proficient at troubleshooting issues over the phone, with remote assistance tools, and in person.
• Associate degree in Information Technology, Computer/Information Science, or equivalent years of experience.
• Must maintain technical competencies by staying current in new technologies.
• Demonstrated ability to use discretion and sensitivity when handling confidential information.
• System Administration and support experience would be desired
• Engineering and Construction Related Industry Knowledge desired
• Ability to be self‐motivated, proactive, and an effective team player.
• Must be highly proficient in Microsoft Windows and the Microsoft 365 Suite.
• Expected to prioritize and manage multiple tasks, changing priorities as necessary with a positive attitude.
• Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs.
• Experience with Cisco network equipment is a plus.
• Must be a team player with strong communication & customer service skills with the ability to stay on task when working independently.
• Experience configuring iOS devices is required.
• Proficient at documenting processes and procedures.
• Demonstrated success taking direction and working independently.
• Must be able to organize and manage multiple tasks in a fast‐paced environment.
• Proven ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Must possess working knowledge and practical experience of the following technologies: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Local Server, Remote Software, Cyber Security, Conference Room AV, Cisco VOIP, and Video Conferencing software.
• Ability to perform in a dynamic and fast‐paced and team environment
• 3+ years of practical IT experience required
• Must be a self‐starter, proactive and be able to interface with end users and prioritize issues and manage user expectations.
• Demonstrated ability to establish and maintain an effective follow‐up system to ensure timely and accurate handling of information requests
• Must adapt to the demands of Rosendin users including field personnel, office employees, and all levels of management to the senior level.
• Must possess excellent written and verbal communication skills.

Benefits

• We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
• Charitable Giving Match with our Rosendin Foundation
• Medical, Dental, Vision Insurance
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• 401 K
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• 17 PTO days per year plus 10 paid holidays
• Disability Income Protection Insurance
• ESOP - Employee Stock Ownership
• Annual bonus program based upon performance, profitability, and achievement

Training + Development

Interview process

Visa Sponsorship

Security clearance