Junior Merchandiser

The primary purpose of this role is to support the digital and ecommerce team in their mission to improve their online product offering and enhance their merchandising capabilities and fast track our enrichment of our current portfolio of products online.

This role will involve working alternate Saturday mornings.

• Support the branch network to ensure there best-selling lines are online to trade.
• Monitor the 'Digital Alerts' Inbox: Take appropriate action in response to system alerts.
• Optimising product imagery working with marketing and digital teams.
• Represent our company in a professional and passionate manner when engaging with brand partners and suppliers.
• Building relationships externally with MKM’s supply base to improve product information.
• Sourcing product information and imagery from suppliers via meetings and email
• Creating business updates on progress of products live on the website.
• Working through MKM.com current product data using excel to improve and enrich the data.
• Track and Log Web Support Queries: Record customer issues, understand root causes, and document solutions.
• Working collaboratively with internal procurement teams to source product information.
• Participate in Scrum Ceremonies: Attend stand-up meetings and follow up on assigned actions
• Working with 3rd party organizations to fast-track product enrichment.
• Monitor the 'Web Support' Inbox: Respond to queries and issues from branches and customers in a timely manner.
• Collaborate Across Departments: Build strong working relationships with other teams to resolve customer issues efficiently.
• Collating product information into a spreadsheet.
• Carry out the manual upload process as required.

• Fantastic copy-writing skills – Bringing what are arguably “boring” product descriptions to life. Can you write a product description in a way that convinces someone they should buy our bag of sand instead of someone else’s? – If so, we need you on our team!
• Basic knowledge of digital imagery – Ideally you will know the differences between a .JPG and .PNG and where it is appropriate to use each as well as possess a basic understanding of digital image resolutions (high resolution vs. low).
• Ability to foster strong relationships – MKM is a business built on the branch network and its people it will be vital you are able to build relationships internally with a “can do approach “
• Good attention to detail – the role involves reviewing rows of data held within large spreadsheets and checking them for spelling and grammatical errors – correcting and re formatting to strict guidelines where necessary.
• Intermediate knowledge of Microsoft Excel for managing large volumes of data – all of the data we work with is reviewed and managed from within Excel Spreadsheets – so a reasonable level of confidence with this tool is essential. (You don’t need to be an advanced user – there’s no requirement to write complex formulas or scripts etc.)
• Excellent written and verbal communication skills - you will be required to send a lot of emails and speak with suppliers over the phone as you make requests for high quality product data.

Training and ongoing support will be provided.

• Enhanced Paternity
• Most important… a willingness to learn – As a member of the MKM Digital Team, you’ll find a supportive and empathetic environment where no-one is put down for not understanding something or requiring further guidance. You do not need to tick every box above in order to be successful in this role – It’s far more important to us that you show willingness and enthusiasm to learn on the job and are happy to be guided where necessary.
• Training and development opportunities
• Perkbox discounts
• Generous discretionary bonus scheme
• Employee Assistance Programme
• Holiday scheme which rewards length of service
• Mental Health Support
• Substantial staff discounts
• Cycle to work scheme.
• A competitive pay package.
• Enhanced Maternity
• Substantial Employee Discount
• Contributory pension scheme
• Free parking