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Customer Care Manager II
Pultegroup
Manage homeowner warranty assessments, coordinate repairs, and ensure satisfaction.
7d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Salt Lake City Metropolitan Area
Field
Company Size
12,000 Employees
Service Specialisms
Construction services
Property Development
Design
Project Management
Engineering
Architecture
Sector Specialisms
Residential
Homebuilding
Land Development
Financial Services
First-time Buyers Housing
Move-up Housing
Active-adult Housing
Senior Living Communities
Role
What you would be doing
service scheduling
trade management
root cause
quality confirmation
payment authorization
customer satisfaction
- Responsible for customer satisfaction metrics related to customers serviced.
- Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
- Determine trade accountability for back charges and field purchase orders (FPOs).
- Conduct in-person homeowner assessments on an as-needed basis:
- Follow applicable legal protocol and process necessary workflow.
- Lead root-cause analysis
- Determine if a corrective work order is needed
- Responsible for the build quality confirmation of the home before delivery to the customer.
- Authorize payment for work performed up to approval limits.
- Establish and maintain positive customer relationships.
- Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
- Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
- Manage trades to completion of service requests to customers’ satisfaction.
What you bring
driver's license
high school
bachelor's degree
customer service
construction skills
cost management
- Ability to manage warranty/customer service processes
- Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
- Excellent communication and listening skills
- Basic construction skills and knowledge
- Valid driver’s license as driving is an essential function of this position
- Analytical ability necessary to perform root cause analysis
- Knowledge of cost management principles and practices
- Minimum High School Diploma or equivalent
- Skilled in conflict resolution to address customer concerns effectively
- Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.
- Basic computer literacy
- Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred
- Bachelor’s Degree preferred
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1950 Founded
Year of Establishment
The company was established in 1950.
650k Homes Built
Total Homes Delivered
Since its founding, the company has delivered over 650,000 homes to families.
3 Brands Operated
Distinct Housing Brands
The company operates under three brands catering to different housing segments.
- Known for developing high-quality homes and communities across the U.S.
- Builds homes that cater to various lifestyle needs, including single-family homes, townhomes, and active adult communities.
- Focus on innovation includes incorporating smart home technologies and energy-efficient features into many of their homes.
- Continues to grow and adapt to market trends, positioning itself as a leader in residential construction and community development.
- Be considered the country’s most respected homebuilder
- Goals – Inspired Employees, Exceptional Customer Experience, Superior Operational Execution, Foresight For the Future
- Commitments – Work that moves you; Trust that empowers you; A company that brings you pride; Opportunities to grow
- Guiding Principles – Do the right thing; Compassion the customer; Care about quality; Team‑first mentality
- Purpose – Building incredible places where people can live their dreams
Net-zero by 2040
Greenhouse Gas Emissions Target
Achieve net-zero greenhouse gas emissions by 2040.
95% Justice Score
2022 ESG Metrics
Top-performing ESG metrics including Justice (95%), Hospitality (93%), Camaraderie (92%), Competence (92%), Integrity (91%), and Fairness (90%).
$35M Homes Donated
Build to Honor® Program
Provided 90 mortgage-free homes to veterans since 2013, valued collectively at over $35 million.
$100K Scholarships
Build Your Future Initiative
Awarded $100,000 in scholarships to 20 students in 2025 for construction and skilled trades education.
- Hope to Home loan program: innovative financing to help underserved first-time buyers.
40%+ Workforce
Female Representation
Women make up over 40% of the workforce at PulteGroup.
#20 Ranking
Best Workplaces for Women
Recognized by Fortune as one of the Best Workplaces for Women in 2024.
93% Employee Rating
Employee Satisfaction
93% of employees rate the company as a great place to work.
97% Welcome Rate
Employee Onboarding
97% of employees felt welcome at the time of hire.
- Supports mentorship, professional development, and connections for female employees through the Women’s Interest Network (WIN)
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