Gas Technician III, Customer Field Service

Description

• Perform appliance inspections in the field to ensure compliance
• Perform meter reading, move ins/outs, disconnects, meter installs & maintenance
• Conduct redlining of any changes to assets using GIS tool on the iPads to capture accurate and complete view of asset location and components
• Complete all work tracking in real time for all events/actions on the iPad and create new work order if follow up work is required
• Complete work orders in sequence based on schedule provided to meet appointment blocks, optimize driving routes, and minimize the need for rescheduling to the following day
• Act as first responder for emergency calls on behalf of Liberty, following training and standards to ensure safety of themselves, our customer, staff, and community
• Monitor notifications from Click tool on iPad to stay up to date on schedule changes throughout the day
• Perform service calls and trouble shoot residential appliances
• Manage and operate the meter shop (business dependent)
• Interact with Public Safety officers
• Create new work orders if follow up work is required, as necessary create work order for any new materials including meters
• Manage assignment of materials and resources to appropriate financial codes (WBS codes in SAP)
• Interact with Contractors and customers
• Investigate meter/billing complaints
• Complete/populate checklists and ensure proper documentation is recorded on iPad (i.e., leak form, gas smell form etc.)
• Provide coaching to business allies on all aspects of appliance installation and service
• Where applicable, assist with Locate activities and Leak Survey (business dependent)
• Perform annual maintenance program on residential appliances
• Notify dispatch when a job can't be completed so it can be ""unscheduled""
• Manage emergency call site until back-up arrives

Requirements

• Customer Centric
• G1 and G2 License
• Hold a valid driver’s license and willing to travel.
• Owner mindset
• 5 to 10 years of industrial gas experience
• Plumbing, Refrigeration or HVAC journeyman with G1/G2 license or the G2 upgrade are encouraged to apply. Experience in the commercial market is an asset.

Benefits

• Appliance Service and Maintenance
• Continuous learning
• High School
• Mandatory participation in an after-hours on-call rotation

Training + Development

Interview process

Visa Sponsorship

Security clearance