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Director, Technical Services
Bgis
Leads technical services management, research, development, implementation, and deployment on the IO account, ensuring critical environments meet uptime objectives.
13d ago
Expert & Leadership (13+ years)
Full Time
Toronto, Ontario, Canada
Hybrid
Company Size
8,000 Employees
Service Specialisms
Facilities Management
Project Management
Energy Management
Sustainability Consulting
Design and Engineering
Construction Management
Property Development
Real Estate Services
Sector Specialisms
Healthcare
Education
Government and Public Sector
Oil, Gas and Resources
Critical Environments
Utilities and Infrastructure
Retail
Financial Services
Role
What you would be doing
technical recommendations
process management
client interaction
root cause analysis
program development
risk assessment
- Provide recommendations to clients for upgrading equipment and maintenance routines to reduce the risk of unplanned outages.
- Develop and implement technical services programs across entire IO account - account specific and BGIS corporate.
- Responsible to provide the IO Client with technical engineering and operational expertise to ensure that projects are designed and delivered in accordance with the IO Design Guidelines and applicable industry standards.
- Act as the representative with the client on matters regarding critical environment standards and maintenance practices.
- Manages the processes, controls and measures to ensure consistent and standardized technical services across the IO account.
- Manages all aspects of performance.
- Provide operational and infrastructure risk assessments for critical environments and vital environments as part of an ongoing risk reductions process.
- Acts as the direct counterpart to the IO account client Technical Services team lead.
- Investigate and determine root cause of equipment failures.
- Develop and maintain positive relationships with clients at all levels, including client Ministry representative.
- Ensure that the Critical Environment Leads and all other personnel associated with the critical sites are trained and competent and will perform daily in a well-planned executed fashion sharing in the sense of urgency surrounding mission critical operations and facilities.
- Provides mentoring, coaching and guidance to all team members.
- Executes the quality assurance program and ensure delivery of services meet or exceed the requirements set out in the statement of work of the various contracts and comply with internal BGIS policies and standard operating procedures.
- Provide leadership, advice and expertise to meet all service level agreements and key performance indicators.
- Develop and implement the critical environment and vital environment awareness and programs pertaining to operations procedure development (EOP, SOP), document management protocols, capacity planning, change management, risk mitigation support, disaster recovery support, incident reporting, point of delivery analysis.
- Provide overall guidance for the development and management analysis of operational plans including management reporting and forecasting.
- Research through various networks for technological changes and industry best practices.
- Accountable for delivering all client obligations and achieving operational and financial metrics.
- Provide leadership to the account team members to meet the uptime objectives of the client facilities through management of all operations and maintenance - leveraging information technology, resources and processes while delivering cost effective services.
- Researches, develops, implements, deploys and manages the critical environment and vital environment programs for the Infrastructure Ontario account.
- Work closely with BGIS Professional Services and Global Critical Environment Team. Research, develop and deploy industry best practices.
- Maintain and manage the critical environment and vital environment strategy in cooperation with the customer’s team and/or critical subcontractors.
- Responsible for the research, development, implementation, deployment and ongoing management of the corporate critical environment program for the Infrastructure Ontario account.
- Provides leadership to Technical Services team members, as well as BGIS Professional Services or BGIS GCET team members involved in the technical oversight of IO projects.
- Accountable for IO account technical services performance management and value propositions.
- Work in cooperation with site management, client teams and/or subcontractors to implement robust operations and maintenance strategy.
- Ensures the manner in which the work is delivered complies with all internal and external requirements.
What you bring
professional certifications
bgis
problem solving
communication
experience level
documentation
- Skilled at managing communication to satisfy the needs of and resolve issues with concerned parties.
- Knowledge of BGIS building standards and requirements.
- Strong analytical and problem-solving skills.
- Strong skills at documenting and communicating/training procedures, job tasks, etc.
- Skilled at managing conflict and gaining concerned parties trust to foster good relations.
- 10 or more years’ experience in mission critical facilities and vital environment operations.
- Skilled at building relationships with client representatives at the senior management level along with related experience.
- Ability to implement & deploy critical facilities risk management programs.
- Representative (1 of 3) of IO account on BGIS Innovation Councils.
- Excellent at planning and organizing.
- Knowledge of mission critical procedures, reliability, programs and policies.
- P.Eng. is preferred but not mandatory. Certified Data Centre Professional, CET (Mechanical or Electrical), and/or HVAC or Electrical Interprovincial Trade license.
- University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses).
- Strong technical skills in mechanical, electrical, life safety and security systems found in CE environments.
- Knowledge of industry best practices relating to mission critical infrastructure.
- Possesses a continuous improvement and quality mindset along with a very high desire to continuously seek and incorporate innovative practices.
- Excellent business management/development skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- operations and maintenance strategy alignment with bgis professional services and global critical environment team
- documented and communicated procedures, job tasks, etc.
- relationship development with client representatives at the senior management level
- communication satisfaction and issue resolution with concerned parties
- trust-building with clients and conflict management
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Company
Overview
200M+
Managed Square Feet
Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.
- Founded with a focus on providing top-tier facility management services across North America.
- Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
- Works with various sectors, including commercial, industrial, and government infrastructure.
- Provides services ranging from facility management to energy optimization and project management.
- Offers a range of solutions, from technical services to space planning and design.
- Operates across key markets in Canada, the United States, and abroad, with a growing global presence.
- Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
- Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
- Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
- Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
- Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.
2050
Net Zero Target
Commitment to achieving net zero emissions.
- Reducing energy consumption and carbon emissions across all operations.
- Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
- Developing long-term sustainability roadmaps aligned with global climate change objectives.
- Investing in renewable energy solutions and energy optimization initiatives across their portfolio.
- Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
- Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
- Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.
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