Information Technology Specialist

Description

• Support and help drive IT initiatives including implementations and evaluations of programs and processes. Provide project management oversight for initiatives that you are directly responsible for delivering.
• Maintain updated IT documentation both internally to the IT team and on the company intranet for end users.
• Work collaboratively with other IT team members, internal Avantus resources and stakeholders, and external IT solutions partners as one team to solve problems and develop solutions in support of our team and our business
• Troubleshoot and support hardware, software, and enterprise application issues
• Utilize MDM (mobile device management), ticketing, and asset management platforms to troubleshoot and track IT inventory
• Adhere to responsible change management, documentation, and business continuity best-practice and process in coordination with and in support of all team members
• Support the San Diego office onsite to make changes to physical infrastructure or address user uses, working with minimal supervision
• Propose and drive iterative improvements to IT systems and processes under the supervision of department leadership
• Maintain updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.
• Work with external vendors to coordinate the delivery and return of IT assets
• Provide first-layer support for IT tickets in a timely, professional, and properly prioritized manner. Escalating IT tickets in a timely manner when necessary.

Requirements

• Knowledge of basic enterprise applications and operating systems including Windows, Mac OS, and iOS
• Industry standard ITSM, Networking, Application, or Security certifications are a strong plus. The following are not specific requirements but would be indicators of proven expertise.
• Demonstrated ability to work directly with stakeholders across different business units to resolve and/or escalate support issues.
• Microsoft – Microsoft specific systems administration, Azure, and or 365 certifications
• Familiarity with PowerShell
• Experience in troubleshooting techniques (including finding the root cause) and ticket triage
• Explicit experience specifically with Entra/Azure AD and MS 365 cloud infrastructure
• IT Service Management – ITIL, CompTIA, or equivalent
• Strong communication skills, attention to detail, and ability to self-organize
• Experience or familiarity with IT and InfoSec industry-standard compliance frameworks
• Experience with cloud infrastructure (i.e. Azure AD, MS 365, Google Workspace)
• Proactive approach to driving projects and tickets to completion
• Demonstrated ability to present and clearly explain project or plan-of-action proposals in a group setting and document them thoroughly in a change management process
• Service oriented, collaborative, and client-success mindset first and foremost
• 3-4 years minimum experience with Avantus core IT Infrastructure such as Microsoft Endpoint Manager/Intune, JAMF, Entra/Azure AD, Microsoft Office, Exchange and MS365, Zoom, Slack, Freshservice, and Salesforce.
• Security mindset and dedication to best-practice and continual improvement
• Networking – Cisco or equivalent
• Experience managing enterprise-level cloud applications such as ERP, advanced document management systems or similar, password management, data analytics
• Experience administering and supporting a wide variety of cloud and desktop apps enabled for the enterprise

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance