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Iss Facility Services - North America

Facility Manager

Company logo
Iss Facility Services - North America
Providing integrated facility management services across a variety of sectors in North America.
Facilities Manager responsible for maximizing customer satisfaction, effective management of teams, equipment, vendors, and resources, and delivery of quality services while achieving set goals for revenue and profitability.
24d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Ottawa, Ontario, Canada
Onsite
Company Size
38,000 Employees
Service Specialisms
Integrated Facility Services
Facility Operations
Food Services
Technical Services
Cleaning
Facility Management
Support Services
HVAC Operations and Maintenance
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
ensure delivery
best practice sharing
compliance review
project deployment
site inspection
global standards
  • PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account
  • Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
  • Conducts periodic internal review to ensure that compliance procedures are followed
  • Promote the IFS model within the ISS community
  • Collaborate with internal/external stakeholders to identify and roll-out project support
  • Ensure delivery on contract promises
  • Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
  • Walking/Inspecting the site 50% of the time
  • Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox
  • Use the account to promote and further develop ISS
  • Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities’
  • Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
  • Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
What you bring
time management
bilingual
microsoft
desk-based
supervisory
driving
  • Excellent time management skills; able to organize and work independently; bilingual is a plus
  • Must be able to work under pressure and time deadlines during peak periods
  • In partnership with internal and external stakeholders, understand upcoming priorities and linking project delivery to the needs of the business
  • Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
  • Account dedicated People & Culture, HSE, and Finance
  • Successful delivery of prioritized projects and programs
  • 5+ years of facilities management experience, ideally in a supervisory role
  • A valid driver’s license may be required for this role (depending on account)
  • Strong supervisory background desirable not required, along with good customer service experience
  • Must be able to lift a minimum of 10 pounds
  • Bachelor’s degree in Facility Management or related field preferred
  • Sitting at a computer for 50% of the time
Benefits
  • Long working hours
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • adherence to health, safety, environment, and quality (hseq) policies and procedures to ensure a safe and compliant work environment.
  • report any potential hazards or compliance concerns.
Company
Overview
Founded 1901
Year Established
The company traces its origins back to 1901, marking over a century of expertise in facility management.
  • Delivers comprehensive services to businesses, focusing on creating efficient workspaces.
  • Known for its integrated solutions, handling everything from cleaning and maintenance to security and catering.
  • Specializes in diverse sectors, offering tailored services across commercial, healthcare, retail, and industrial spaces.
  • Embraces smart technology and sustainable practices to drive performance.
  • Operates in specialized environments like hospitals, schools, and factories.
  • Adaptable to client needs, delivering both small-scale and large-scale projects.
  • Provides end-to-end services, making them a one-stop solution for facility needs.
Culture + Values
  • Unity
  • Honesty
  • Responsibility
  • Entrepreneurship
  • Quality
Environment + Sustainability
30% reduction
Food waste reduction
Achieved a significant reduction in global food waste compared to the 2019 baseline as of September 2023.
4.8% emissions reduction
GHG emissions per 1,000 kcal
Reduced greenhouse gas emissions per 1,000 kcal served compared to the 2019 baseline.
985,000 tonnes
Annual food waste saved
Annually saving 985,000 tonnes of food waste, equivalent to 2.46 million meals and avoiding 4,200 tonnes of CO₂ emissions.
25% reduction target
Food-related GHG emissions
Aiming to reduce food-related greenhouse gas emissions by 25% by 2030, using the 2019 baseline.
  • Net-zero greenhouse gas emissions in scope 1 & 2 by 2030, and full-scope net-zero including supply chain by 2040
  • Halve food waste by 2027 (2019 baseline)
  • Electrifying global fleet (~20,000 vehicles), increasing renewable energy in owned buildings, reducing water in cleaning services
Inclusion & Diversity
50% workforce women
Global Workforce Demographics
A significant portion of the global workforce is composed of women, reflecting a strong commitment to gender diversity.
2021 D&I Strategy
North America Launch
Initiated a comprehensive diversity and inclusion strategy in 2021, focusing on both immediate and future objectives.
  • Focused on increasing women in management and leadership development in North America
  • Established employee resource groups and partnerships with diverse suppliers
  • Inclusive culture recognized as a competitive advantage; empowering diverse perspectives across gender, ethnicity, disability, age
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