Customer Service Advisor - Sales at Jewson in Glasgow, Scotland, United Kingdom | Kablio

Role

Description

stock management

order processing

delivery scheduling

customer relations

process improvement

branch cleanliness

Maintain stock levels, carrying out regular stock counts
Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
Work with colleagues to suggest opportunities for improvement
Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

Requirements

industry experience

customer facing

Previous industry experience
Experience in a customer facing environment

Benefits

Wellbeing Centre via WorkPerks
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
New Reward and Recognition programme – launching soon!
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Retirement Savings Plan (Pension) – with Legal & General
Part Time / Flexible working applicants welcomed
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

170 years

Company History

Operational and evolving in the UK market for a significant period.

With a vast network of branches across the country, serves a wide range of construction projects.
Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools.
Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy.
Known for providing tailored solutions with a focus on quality and service.
A trusted partner, having supplied products to iconic buildings and landmark projects.
Prides itself on expert knowledge across its materials, helping clients choose the right products.

Culture + Values

Safety is a top priority
Customer satisfaction is a focus
Committed to continuous improvement
A team-driven business
Act with integrity
Passionate about providing sustainable solutions

Environment + Sustainability

Net zero by 2050

Carbon Emission Target

Achieving net zero carbon emissions by a significant future date, marking a commitment to sustainability and climate action.

Over 90%

Responsibly Sourced Products

A substantial majority of products are sourced responsibly, reflecting a dedication to ethical and sustainable practices.

Aiming to reduce carbon emissions in supply chain operations
Committed to supporting circular economy principles, including waste reduction and recycling
Promoting sustainable building materials and energy-efficient solutions

Inclusion & Diversity

26% Leadership Roles

Women in Leadership

Reflects the proportion of women in leadership positions within the company, highlighting gender representation at senior levels.

Jewson has a comprehensive diversity and inclusion strategy to create a fair and inclusive workplace for all employees.
The company actively pursues attracting diverse talent through strategic partnerships and innovative recruitment methods.

Articles

Tool Hire Help

Jewson on Wikipedia

Contract & National Sales Enquiries

Role

Description

stock management

order processing

delivery scheduling

customer relations

process improvement

branch cleanliness

Maintain stock levels, carrying out regular stock counts
Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
Work with colleagues to suggest opportunities for improvement
Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

Requirements

industry experience

customer facing

Previous industry experience
Experience in a customer facing environment

Benefits

Wellbeing Centre via WorkPerks
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Employee Discount
New Reward and Recognition programme – launching soon!
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Retirement Savings Plan (Pension) – with Legal & General
Part Time / Flexible working applicants welcomed
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found