Leading provider of home emergency repair plans and services for plumbing, HVAC, electrical, water and sewer systems.
Proofread and update customer fulfillment materials to ensure compliance and accuracy.
3 days ago ago
$55,050 - $73,401
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Chattanooga, TN
Office Full-Time
Company Size
1,605 Employees
Service Specialisms
Home Repair Services
Plumbing Services
HVAC Services
Electrical Services
Appliance Repair Services
Water Restoration Services
Pest Control Services
Sewer Line Services
Sector Specialisms
Residential
Utilities
Water
Natural Gas
Home Emergency Repairs
Home Warranty
Home Repair Plans
Role
Description
proofreading
copy review
process documentation
sop development
compliance audits
liaison coordination
Mark copy to indicate and correct errors in type, arrangement, content, grammar, punctuation, or spelling using standard proofreaders’ marks.
Read corrected copies or proofs in order to ensure that all corrections have been made.
Review all materials for visual standards and consistency, format, style and design.
Utilize established proofreaders’ symbols to clearly indicate and rectify errors within the copy.
Review copy to identify mistakes and/or inconsistencies in spelling, grammar, punctuation, appearance, and content.
Proofread and provide input for new creative content for clarity, compliance requirements, and style.
Engage collaboratively with relevant teams across the organization to investigate, rectify, and standardize template and artwork accuracy, ensuring consistency across all channels.
Rewrite/edit copy as necessary.
Conduct a comprehensive evaluation of all materials to maintain adherence to Marketing Guidelines and branding standards, ensuring uniformity in format, style, and design.
Take ownership of creating, updating, and managing detailed process documentation and workflow diagrams for proofing and editing tasks within current and future system frameworks, ensuring clarity and efficiency in operations.
Proactively contribute to departmental process enhancement initiatives by developing Standard Operating Procedures (SOPs) and crafting educational materials for broader team use.
Compare information or stats with original copy, to detect errors.
Develop familiarity with correct logos, product names and legalese for content/product.
Critically review and adjust documents to guarantee the accurate representation of logos, product names, and legal terminology.
Ensure diligent follow-up on edited drafts to confirm all corrections have been implemented.
Thoroughly examine the text to pinpoint any spelling, visual, or content discrepancies.
Execute comprehensive audits on fulfillment materials and data tables, guaranteeing absolute precision and zero errors.
Act as a liaison among the Fulfillment Retention, Campaign Management, Print Production/vendors, and IT teams, ensuring compliance with regulatory mandates by the set deadlines, keeping creatives up-to-date, and facilitating clear communication of system updates to the appropriate teams.
Confirm that documents include all necessary disclaimers, footnotes, legal text, and state-specific regulations.
Keep reference materials up-to-date with the latest regulatory mandates and partner preferences pertinent to the business.
Ensure documents contain all required disclaimers, footnotes, legal copy.
In instances of identified inaccuracies, take charge of updating existing fulfillment setups to align with verified data and standards.
Requirements
acrobat
word
print production
proofreading
3+ years
english degree
Above-average computer skills, including demonstrated knowledge of programs such as Acrobat and Word.
Understanding of print production processes, including ability to recognize layout problems.
Strong attention to detail with proven time management skills.
Proven ability to multi-task and successfully manage multiple, complex concurrent projects.
Self-motivated and able to work independently.
Ability to understand and use editing and proofreading marks
3+ years proofreading/editing experience
Ability to quickly adapt to change.
Understanding of proper sentence and paragraph construction.
Collaborative team player with strong interpersonal and communication skills.
College degree in English or Journalism preferred.