Description
supplier performance
contract management
data reporting
risk mitigation
process improvement
stakeholder communication
The Global Lead, Supplier Performance Management, Contract Management, and Reporting drives excellence across JLL's supplier ecosystem for Amazon's Global Real Estate & Facilities account. This strategic role sets performance standards across AMER, EMEA, and APAC, aligning them with business objectives and industry best practices.
The position oversees a vendor‑management team, engages cross‑functional stakeholders, and leads continuous‑improvement initiatives to optimize supply‑chain efficiency and operational excellence for a critical global partnership. It also manages supplier risk, contract activities, onboarding, COI compliance, and global reporting on contracts, cost savings, and performance dashboards.
- Develop and implement supplier performance management processes aligned with organizational goals
- Collaborate with procurement, operations, and quality teams to ensure global process adherence
- Facilitate regular stakeholder communication on performance expectations and outcomes
- Identify and address supplier performance issues, creating risk‑mitigation and corrective action plans
- Review and improve process effectiveness to drive operational excellence
- Manage contracting and KPI approvals for all Managed Agent contracts worldwide
- Oversee sourcing data reporting, including global cost savings, contract validation, and remediation
- Design and deliver training programs on performance management tools and metrics
- Stay abreast of industry trends to incorporate relevant process improvements
- Lead a team of 10 analysts and managers to meet delivery requirements
- On‑site work in Seattle, WA, Monday‑Friday day shift
Requirements
bachelor's
supplier mgmt
procurement
analytical
communication
cpsm
Candidates must hold a bachelor's degree and have at least five years of experience in supplier performance and process management within procurement or supply‑chain functions. Strong analytical, communication, and team‑leadership skills are required, with preferred qualifications including a master’s degree, global experience, facilities‑management background, and relevant certifications.
- Bachelor's degree in business, supply‑chain management, or related field
- 5+ years of supplier performance and process management experience in procurement or supply chain
- Strong understanding of supplier management principles, performance metrics, and contracts administration
- Excellent analytical skills to interpret data and identify improvement opportunities
- Proficiency with supplier management software and tools
- Effective communication and interpersonal skills for stakeholder engagement
- Demonstrated team and project management capabilities
- Master's degree in business, supply‑chain management, or related discipline (preferred)
- Experience managing supplier performance across AMER, EMEA, and APAC regions (preferred)
- Background in facilities management or real‑estate services supplier management (preferred)
- Certification in supply‑chain or procurement (e.g., CPSM, CSCP) (preferred)
- Experience with Amazon or large‑scale corporate clients (preferred)
- Advanced knowledge of performance measurement frameworks and continuous‑improvement methodologies (preferred)
- Experience developing and implementing global training and education programs (preferred)
Benefits
JLL empowers employees to shape a brighter future by combining world‑class services, advisory, and technology for real‑estate clients. The company values collaboration, inclusivity, and personal growth, offering a supportive culture where people can thrive and belong.
The role is based on‑site in Seattle, WA, with a Monday‑Friday day‑shift schedule and an estimated total compensation of $143,600 – $180,000 per year. JLL offers comprehensive benefits such as 401(k) matching, medical/dental/vision coverage, paid parental leave, PTO, and early‑pay access, and is an equal‑opportunity employer that does not provide visa sponsorship.
- Comprehensive benefits: 401(k) match, medical/dental/vision, paid parental leave, PTO, company holidays, early‑pay access
Training + Development
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