ProXpress- Department Manager (69769)

Description

• Manage project budgets and profitability for all ProXpress jobs within the branch.
• Ensure all team members adhere to company policies and procedures.
• Promote teamwork, accountability, and continuous improvement across all team members.
• Oversee all client interactions from initial contact through final payment to ensure a seamless and positive experience.
• Ensure clients are well-informed and equipped to make sound decisions regarding building maintenance and future capital planning.
• Build and maintain strong client relationships through proactive communication and responsiveness.
• Uphold Valcourt’s commitment to safety by enforcing all safety protocols and compliance requirements.
• Ensure that every client interaction reinforces Valcourt’s brand, professionalism, and commitment to excellence.
• Analyze performance metrics to identify trends, opportunities, and areas for improvement.
• Create and maintain a positive, service-driven culture within the ProXpress team.
• Manage daily operations of all projects under $25K, including emergency repairs, leak investigations, and small-scale services.
• Support timely invoicing, collections, and accurate job costing.
• Stand behind the quality of workmanship and address any issues promptly and professionally.
• Ensure work is completed on time, within budget, and in accordance with project specifications and company standards.
• Monitor job progress, resource allocation, and quality control to achieve operational efficiency.

Requirements

• Proven ability to manage multiple small-scale projects simultaneously.
• Must be able to travel.
• Excellent organizational and problem-solving abilities.
• Strong leadership and communication skills with a customer-first mindset.
• Must be able to lift 15 pounds at times.
• 5+ years of experience in construction, building services, or related field; management experience preferred.
• Prolonged periods of sitting at a desk and working on a computer.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance