Customer Service Advisor - Nights

Description

• Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.
• Accurately record all customer interactions on our system.
• Handle emergency calls with professionalism and empathy.
• Respond to outstanding customer queries via email when not on calls.
• Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.

Requirements

• Working knowledge of Outlook, Excel and Word
• The ability to remain calm and professional in emergency situations
• Excellent listening and communication skills (written and verbal)
• Confidence to carry out instructions quickly and accurately
• First-class customer service and admin skills
• Good organisational skills and the ability to work to deadlines

Benefits

• A comprehensive induction / training period – so you know you will be confident when speaking with customers
• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
• Free onsite parking Free onsite parking
• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
• Potential to earn Bonus
• Fantastic reward and recognition scheme that recognizes exceptional customer service
• Themed events are held throughout the year, fun, games and incentives galore
• 27 days holiday plus Bank Holidays
• Career Development and extensive opportunities to progress

Training + Development

Interview process

Visa Sponsorship

Security clearance