American home‐improvement firm specializing in in‑home sales and installation of flooring and window treatments.
Handle warehouse ops, inventory, loading, and admin support for flooring installations.
8 days ago ago
Experienced (8-12 years)
Full Time
Tucson, AZ
Onsite
Company Size
2,195 Employees
Service Specialisms
Flooring
Carpet Installation
Tile Installation
Hardwood Flooring
Laminate Flooring
Vinyl Flooring
Commercial Flooring
Residential Flooring
Sector Specialisms
Residential
Commercial
Small Businesses
Organizations
Role
Description
inventory management
loadout ops
safety inspections
warehouse operations
material tracking
client liaison
Prepare, stage, and report inventory variances for all upcoming installation and service orders.
Track ongoing projects in department.
Receive materials and/or inventory.
Accounts for accurate physical inventories by performing a thorough inventory in accordance to all SOP’s
Conduct all required safety activities, including the proper inspection of all warehouse equipment and machinery that is utilized in the warehouse.
Conducts thorough, acc urate, and frequent inventory cycle counts in accordance to the SOP
Properly conducts accurate inventory cycle counts in accordance with company SOPs and the associated Knowledge Articles (KA).
Performs machinery safety checks and maintains record log as assigned
Maintains a clean and safe physical condition of the installer loading areas and dumpster area of the parking lot to ensure that it meets all company policies and SOPs
Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.
Loading of base materials and IW stock (associated supplies) to assigned sub-contractors.
Adheres to all posted Federal and State requirements, and all Company safety and operational policies and SOPs
Maintain records of Service Requests and keep updated per Install Manager instructions.
Store materials and inventory.
Serve as liaison between installation and order management to ensure all data entry issues are controlled and addressed.
Report and correct inventory discrepancies, such as receiving and picking errors, location (bin) count variances, and inventory loss.
Take department phone calls; respond to low-level issues and forward others to Installation Coordinators and Install Managers in a timely manner.
Monitor required inventory levels of IW Warehouse stock items by completing post-load-out counts and reporting gaps to management.
Reports operational and safety discrepancies by working with direct management and executing necessary action items assigned
Conducts daily and weekly safety warehouse walk -through ’s as assigned
Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
Provide installation support by printing worksheets and compiling worksheet packets.
Completes warehouse operational daily requirements as directed by management
Prepare documents and correspondence such as lists, responses to requests for data and memorandums.
Provide support during installer check-in each day.
Control the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory.
Ensure timely loadout of installation subcontractors through process management.
Operates warehouse machinery including, forklift, scissor lift, and carp et cutting machines, in a safe and effective manner in accordance to company and safe ty SOP’s and policies
Maintains a safe and clean physical condition of the warehouse and product through organization that is conducive to a clean, organized, efficient and safe environment in accordance to all SOP’s
Handling and processing of returned product.
Filing documents when needed.
File and maintain all product line job jackets when jobs are completed.
Ensure supply levels of all installation supplies and support materials are adequate and replace/update as needed.
Adhere to all posted Federal and State requirements, and all Company safety and operational policies and SOPs.
Accurately select and pick carpet and hard surface materials for orders to be loaded to installers and/or transfer trucks, as applicable.
Requirements
high school
microsoft
order management
warehouse
multitask
customer service
Strong ability to multi-task
Strong ability to effectively communicate in written and verbal formats
High level of internal and external customer service
The successful candidate will possess:
Proficient in the fundamentals of carpet and flooring installations
High School diploma or equivalent required
High School diploma or equivalent required.
Administrative assistant or document control experience Education.']
Com mitted to maintaining an excellent attendance record
Strong ability to multitask
Previous high-volume warehouse experience
Strong computer systems skills including all Microsoft applications and order management software programs
Team Player and supports positive subcontractor rapport
Knowledge of warehouse management
Demonstrated ability to safely operate warehouse machinery
Benefits
Incentive Plan.
Flexible to work overtime when needed
Wellness program.
Paid time off and holiday pay.
Professional development & career advancement opportunities.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1959
Year of Establishment
The company was originally established in 1959 in Chicago, beginning as a small plastic-cover business.
Rebranded in 2003
Year of Rebranding
The company underwent a rebranding to 'Empire Today' in 2003, introducing its memorable jingle and shop-at-home model.
$1 Billion Revenue
Annual Revenue
The company generates approximately $1 billion in annual revenue through its operations across over 70 U.S. markets.
Typical projects include full home and commercial flooring installs featuring carpet, hardwood, laminate, tile, vinyl or window treatments.
Its standout advantage is next-day professional installation after same-day in-home consultation, bringing retail to customers’ doors.
Strikingly, its iconic ‘Empire Man’ mascot and jingle have become cultural touchstones recognized nationwide.
Culture + Values
Customers First: We put our customers first and act with a sense of urgency to satisfy them.
Golden Rule: We treat customers, contractors, and co-workers the way we would want to be treated.
Integrity: We build trust through integrity.
Personal Ownership: We take personal ownership and work together to drive financial results and celebrate our successes.
Making it easy: Everyone should have an easy experience updating their home.
Environment + Sustainability
Six Million Pounds
Carpet Waste Diverted
Over six million pounds of carpet waste were diverted from landfills in the first year of the company's recycling initiative.
Offers eco-friendly carpets made from recycled materials (e.g., plastic bottles) and low-VOC products to improve indoor air quality.
Provides sustainable flooring and window treatment options (e.g., honeycomb blinds) that reduce home energy consumption.
Inclusion & Diversity
5th percentile diversity rating
Diversity Score
The company ranks in the bottom 5% of similar-sized companies in terms of diversity.
-28 eNPS score
Employee Sentiment
Employee Net Promoter Score reflects low engagement, with 55% detractors and 27% promoters.
We’ve built an inclusive economy where employees and contractors have equal access to opportunity.