Description

The Software Developer and Applications Support professional will design, develop, test, and maintain software applications while providing Tier 2 and Tier 3 technical support for an internal case management system. Working with cross‑functional teams, the individual will deliver reliable, scalable, and secure solutions and continuously improve system performance and user experience.

Key duties include collaborating with stakeholders to translate business needs into technical solutions, writing clean, well‑documented code, conducting code reviews, and integrating third‑party APIs and databases. The role also involves troubleshooting defects, monitoring application performance, managing version control and change‑management processes, ensuring compliance with security and HIPAA requirements, and producing regular statistical reports for the Office of Refugee Resettlement.

• Design, develop, test, and deploy software applications and features.
• Write clean, maintainable, and well‑documented code.
• Collaborate with stakeholders to gather requirements and create technical solutions.
• Troubleshoot, debug, and resolve software defects and performance issues.
• Participate in code reviews and improve development standards.
• Integrate software with third‑party APIs, applications, and databases.
• Maintain version control and follow change‑management procedures.
• Ensure applications comply with security, data privacy, and HIPAA requirements.
• Provide advanced technical support for internally developed applications.
• Diagnose and resolve escalated application, database, and integration issues.
• Assist Tier 1 support when needed and manage user access, permissions, and role‑based security.
• Monitor application performance, system availability, and respond to incidents.
• Support software deployments, updates, patches, and system enhancements.
• Validate system stability and compliance through testing.
• Produce monthly, quarterly, and annual statistical reports for ORR.
• Utilize virtual communication platforms (Microsoft Teams, Zoom) for stakeholder engagement.
• Model trust‑based, relationship‑centered principles in decision‑making and collaboration.
• Maintain confidential remote workspace and demonstrate proficiency with Microsoft Office.
• Provide on‑call support for system outages or critical issues.
• Develop secure, scalable, high‑availability systems.
• Perform tasks requiring manual dexterity, visual and auditory acuity, and repetitive motion.
• Occasionally lift up to 25 pounds and perform bending, pulling, and carrying.
• Travel occasionally to conferences, industry events, or in‑person meetings.

Requirements

Candidates must hold a bachelor’s degree in computer science or a related field (or equivalent experience), have at least five years of progressive software development experience, and be proficient in languages such as Java, C#, Python, JavaScript, or SQL. Experience with cloud platforms (AWS, Azure, Google Cloud), Agile methodologies, DevOps practices, and developing secure, high‑availability systems is required, along with strong problem‑solving, teamwork, and on‑call support capabilities.

The position demands manual dexterity, visual and auditory acuity, and the ability to sit or stand for prolonged periods, with occasional lifting of up to 25 pounds and travel to conferences or meetings. Applied Intellect is an equal‑opportunity employer and complies with all federal, state, and ORR policies and procedures.

• Hold a Bachelor’s degree in Computer Science or equivalent experience.
• Minimum five years of progressive software development experience.
• Proficient in Java, C#, Python, JavaScript, SQL, or similar programming languages.
• Familiar with web technologies, databases, and application frameworks.
• Experience with Git version control system.
• Strong analytical and problem‑solving skills.
• Work independently and collaboratively within a team environment.
• Experience with AWS, Azure, or Google Cloud platforms.
• Knowledge of Agile or Scrum development methodologies.
• Understand DevOps practices, CI/CD pipelines, and automated testing.
• Prior experience in regulated or compliance‑driven environments.
• Maintain a valid driver’s license, insurance, clean driving record, and reliable transportation if required.
• Complete Applied Intellect orientation and any additional training identified by management.
• Demonstrate quantitative and mathematical abilities for standard measurements.

Benefits

This remote position is open to candidates anywhere in the continental United States, with a schedule of Monday through Friday, 8:30 am‑5:30 pm (CST or MST) and occasional weekend or evening on‑call hours. The role offers a salary of $125,000 annually, based on experience.

Training + Development

Interview process

Visa Sponsorship

Security clearance