Altorfer Cat
Provides equipment, parts, and service solutions for construction, mining, and power systems.
1 days ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Cedar Rapids, Iowa, United States
Onsite
Company Size
1,200 Employees
Service Specialisms
Sector Specialisms
Description
service management
strategic planning
engine expertise
hydraulic systems
electrical systems
customer service
Provides leadership and overall management of the Service Department to ensure efficient and productive operations while maintaining high customer satisfaction. Communicates ideas positively to influence others and accomplish goals. Assists in developing long‑range plans to grow the service business and maintains a consistent positive attitude. Possesses a solid understanding of gas and diesel engines, hydraulic and electrical systems, and delivers excellent customer service. May perform other related duties as assigned.
- Lead and manage the Service Department to ensure efficient operations and high customer satisfaction.
- Develop long‑range plans to grow the service business.
- Provide expert knowledge of gas and diesel engines, hydraulic and electrical systems.
- Deliver excellent customer service and handle additional related duties as assigned.
- Work both in office and shop settings, wearing required safety equipment.
Requirements
highschool diploma
associate degree
ms office
engine knowledge
driver's license
customer service
Requires a minimum high school diploma, a two‑year college degree or equivalent management experience. Must have clear knowledge of gas and diesel engines, hydraulic and electrical systems, and be computer literate with Microsoft Word, Excel, Access, and Outlook; DBS knowledge is preferred. Must write professional business communications, be self‑starter, well‑organized, and thrive in a fast‑paced environment. Excellent customer service skills are essential, and the role requires the ability to lift 75 lb, bend, twist, climb, and hold a valid driver’s license with a clean record.
The position works both in an office and an equipment shop. Office duties involve desk work, phone calls, and email communication, while the shop environment has moderate to high noise. Safety equipment such as safety glasses, steel‑toe boots, and hard hats may be required. Continuous walking, bending, and lifting up to 75 lb are expected, and flexible scheduling and occasional travel are necessary. Reasonable accommodations are available for individuals with disabilities.
- Hold at least a high school diploma; two‑year college degree or equivalent management experience preferred.
- Proficient in Microsoft Word, Excel, Access, Outlook; DBS knowledge a plus.
- Write professional business communications and thrive in a fast‑paced environment.
- Ability to lift 75 lb, bend, twist, climb, and maintain a valid driver’s license with a clean record.
- Flexible to varying schedules, occasional travel, and adhere to safety protocols.
Benefits
Working hours are 7:00 am to 4:00 pm Monday through Friday, with availability on Saturdays and overtime as needed.
Altorfer is a third‑generation, family‑owned company founded in 1957, operating over 35 locations with 1,300 employees. The company values a collaborative, family‑oriented culture and offers competitive pay, excellent benefits, and opportunities to learn from experienced colleagues.
- Enjoy competitive pay, comprehensive benefits, and a collaborative, family‑valued culture at Altorfer.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- motor vehicle report will be performed on final candidate.
Overview
Founded in 1957
Year Established
The company has over six decades of experience in providing equipment and services.
- A trusted provider of equipment, parts, and service solutions.
- Specializes in providing Caterpillar products to support industries like construction, mining, agriculture, and power generation.
- Offers a wide range of services, including equipment sales, rentals, parts distribution, and maintenance.
- Reliable with expert technicians ensuring equipment stays operational across projects.
- Plays a crucial role in supporting both local and global economies through massive construction projects and powering critical infrastructure.
- Known for a customer-first approach, with responsiveness and dedication to client needs.
- Works on large-scale projects including highways, power plants, and mining operations.
- Stands out by offering comprehensive support services to maximize uptime, not just selling equipment.
Culture + Values
- Integrity: We are committed to doing what is right, with honesty, trust, and transparency.
- Customer Commitment: We strive to exceed customer expectations through exceptional service and value.
- Innovation: We encourage creativity and continuous improvement in all aspects of our business.
- Teamwork: We collaborate and respect each other to achieve collective success.
- Safety: We prioritize safety in everything we do, both for our employees and our customers.
Environment + Sustainability
2050 Target
Net Zero Emissions Goal
The company aims to achieve net zero emissions by the year 2050, showcasing its long-term commitment to sustainability.
- Commitment to reducing the environmental footprint through sustainable practices.
- Focused on offering energy-efficient solutions to customers, helping them lower their emissions.
- Partnering with Cat® to provide solutions that enhance environmental sustainability.
- Investing in renewable energy solutions and energy-efficient technologies.