Conduct training sessions on local knowledge, service standards, hotel operations and best practices.
Maintain and up-to-date database of events, dining venues, and service contacts; ensure accurate guest information tracking through the property management system for future stays.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain and communicate accurate, up-to-date information on all hotel venues.
Prepare and distribute daily briefings to the hotel team regarding daily arrivals, special events, and VIP guests.
Resolve challenges with grace, discretion, and empathy.
Partner with department leaders to elevate guest engagement, promote signature experiences, and support revenue-generating opportunities though personalized recommendations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle special requests and unique situations with professionalism and efficiency.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Coordinate closely with operations departments to ensure seamless, discreet, and customized experiences for high-profile and repeat guests.
Cultivate and sustain privileged relationships with high-end service providers, private drivers, art galleries, luxury retailers, and entertainment venues, to provide guests with preferred access and treatment.
Demonstrate full command of the hotel's emergency procedures and ensure the hotel team is trained to respond promptly, calmly, and effectively in any situation.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Anticipate guest needs and design bespoke itineraries, securing access to exclusive restaurants, private tours, cultural events, and one-of-a-kind local experiences.
Attend all hotel required meetings and trainings.
Provide detailed maps, directions, and curated local insights with precision and personalization, tailoring guidance to each guest's preferences and itineary.
Maintain a warm and friendly demeanor at all times.
Personally extend warm, personalized welcome calls or notes to VIP and special-status guests.
Requirements
driver's license
high school
hotel experience
multitasking
problem solving
communication
Ability to stand during entire shift.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must have a valid driver's license for the applicable state.
Must be able to show initiative, including anticipating guest or operational needs.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to cross-train in other hotel related areas.
Must have extensive knowledge of the area and be able to give directions clearly.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
High School diploma or equivalent and/or at least four (4) years of progressive experience in a luxury hotel or a related field required.
Benefits
Flexible and long hours sometimes required.
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
Specializes in identifying and unlocking value across the hospitality and real estate sectors.
Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
Expertise includes hotel operations, development, asset management, and investment strategies.
Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
Known for innovative strategies and the ability to transform and enhance real estate properties.
Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
Commitment to excellence in hospitality
Innovation through technology and operational efficiency
Creating memorable guest experiences
A culture of respect, integrity, and professionalism
Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
Commitment to reducing carbon footprint
Investment in energy-efficient technologies
Water conservation programs
Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
Focus on creating an inclusive and diverse workforce
Gender balance initiatives, with a focus on leadership roles