Journeyperson

Description

• While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer keyboard and telephone, talk and hear.
• Escalate customer service issues that extend beyond authority or assistance to assigned Supervisor or customer's assigned Service Sales personnel.
• Schedule routine maintenance for assigned customer(s) in accordance with ACCO's approved internal procedures.
• Fully prepare mechanic work orders/authorizations and follow approved procedures for documenting work performed, related tool purchases, customer work approval, and any other relevant information.
• Complete routine and dispatched assignments in a timely, efficient manner each maintenance period or within promised timeframes, and maintain contact with office dispatch before, during, and prior to close of ACCO standard dispatch hours.
• Display proper service appearance and deportment while on customer premises, and utilize ACCO property (e.g., service truck, cell phone, and/or laptop) appropriately.
• Purchase or order required material and equipment required for routine maintenance or requested repairs.

Requirements

• Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
• The employee frequently is required to reach with hands and arms and at times reach above shoulder height to access storage cabinets. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
• Good written and oral communication skills.
• Specific vision abilities required by this job include close vision and distance vision.
• Strong track record of successfully interacting with customers.
• The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
• High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
• Ability to utilize a personal computer.
• Regular and routine attendance
• Commercial/Business Acumen
• Strong technical and troubleshooting skills.
• Numeric and Verbal Reasoning Skills
• Valid (non-commercial) driver's license with MVR that meets ACCO's risk insurance standards.
• Experience with commercial HVAC-R mechanical service and repair

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance