Manager, HR Process Excellence

Description

• Drives improvement and enforcement initiatives via smart workflows to secure operations excellence of HR processes, including tech (e.g. automation) and non-tech (e.g. training) solutions.
• Plans and delivers smart workstreams using project management methodology to ensure intended outcomes are achieved.
• Establishes and monitors key performance indicators for all processes, identifies trends, root causes, and forecasts to ensure operations are on track to obtaining goals.
• Elicits business requirements using combined methods of interviews, document analysis, workshops, and workflow analysis to express the desired outcomes.
• Successfully led end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions, and measuring results.
• Serves as a coach and mentor for other positions in the department.
• Researches, analyzes, and prepares quarterly reports on HR trends, new HR project suggestions and current program goals and progress.
• Regularly performs quality audits to ensure processes are running as designed, and to further continuous improvement.
• Analyzes data from various sources (internal systems, feedback from key stakeholders, and customers and proposes remedial action based on findings.
• Guides discussions and workshops with stakeholders to refine the definition of success and identify current frustration.
• Develops and delivers multi-mode communications that convey a clear understanding to different audiences. Keeps audiences informed in a concise and professional manner.

Requirements

• HR Operations experience preferred.
• Ability to use process mapping tools (e.g. Visio, Lucid, Miro) preferred.
• Strong written and verbal communication skills.
• Demonstrated ability to communicate effectively with internal and external stakeholders.
• Experience influencing stakeholders across levels in dynamic organizations on long-term solutions.
• Experience working with ambiguous data from different sources to identify trends, discover root causes, and justify improvement opportunities. Seeks to resolve ambiguity and make progress; seeks guidance on how to adapt to changes; responds with composure and effectiveness.
• Proven ability to coordinate and lead cross functional workgroups.
• Experience with HRMS and HR Case Management Software (Workday & ServiceNow HRSD, preferred)
• Ability to work independently and collaboratively to accomplish assignments with minimal supervision.
• 6+ years of experience within process improvement development, implementation, and execution.
• Bachelor’s degree in Business Management, Industrial Engineering, Quality Management, or another related field.
• Knowledge of Lean Six Sigma methodologies preferred.
• Advanced proficiency in written verbal English.
• Strong proficiency with Microsoft Office Suite

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance