Ensure effective root cause analysis and problem management.
Complete quality documentation for the SAP environments
Perform different types of upgrade (Kernel upgrade, SPS upgrade, version upgrade, EHP upgrade)
Provide support for other applications and services as requested by the SAP Centre of Excellence. Contribute as possible where the area is outside of the job holder’s technical expertise.
Perform detailed planning & project management of implementation activities for updates & patching where required
Perform system health audits to validate system status & report to SAP Centre of Excellence Lead
Liaise with the functional SAP experts and business teams in order to assist with the ongoing functional support of SAP
Build, manage and maintain effective relationships with SAP Centre of Excellence, third party suppliers and the Business streams
Provide second/third line technical support in areas where job holder possesses unique technical expertise.
Provide appropriate assessment of SAP OSS notes with regard to relevance for Lixil Operations
Ensure the adherence of SAP functional best practices are adhered to during Incident and Problem investigation and resolution
Provide technical and operational expertise for Major Incident Management and ensure timely resolution of Major Incidents
Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
Requirements
sap basis
linux
unix
itil
scrum
java
Fluent business English, both verbally as well as in written communication
SAP Process Management
ADM200 - Basis Admin - Java Stack
ADM103 - Basis Admin
Technically proficient in Linux, Unix, and Windows.
STMS usage and configuration
Operational Basis Administration Experience in S/4, ECC, BW/4, CRM, Content Server, Web Dispatcher, SAProuter, BO BI Platform, BO Data Services.. etc.
ADM315 – Performance Tuning
Good team worker with strong communication and interpersonal skills.
Effective and skillful communicator.
SAP client Management
Self-starter to sometimes work under limited guidance and instructions.
Customer focus and shows ownership of incidents and problems.
SOLMAN (SMSY, MOPZ, EWA, BPM)
Excellent critical thinking skills to identify root cause of issues to drive for efficient results
ITIL Knowledge and Experience
SCRUM Knowledge and Experience
Excellent logical thinking mind to differentiate sequence of events.
ADM100 - Basis Admin
Security Management (tech, roles built, UAM)
Experience with working in a relevant international environment doing Incident resolution, problem management and change request/enhancement support.
Unicode & Non-unicode system
Attitude to listen and understand the needs of respective parties.