

Brivo offers cloud-based access control and security solutions for buildings and enterprises.
SummaryThe Technical Support Representative (Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our dealers and reseller partners. Join a fast-growing, dynamic technical support team that operates as expert troubleshooters, focusing primarily on complex, hardware-related issues involving the installation, wiring, and advanced maintenance of our proprietary access control solutions, Brivo Access and Brivo Smart Home.This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based on-site at our Bethesda, MD headquarters or Lehi, UT office; the available shifts are Monday through Friday from 8:00 am - 4:30 pm EST and 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays.Responsibilities