Parts Sales & Solutions CSR at Terex Corporation in Fort Wayne, IN | USD23-27 | Kablio

Role

Description

sales inquiry

crm entry

technical support

order processing

issue escalation

interdepartment coordination

Respond to sales inquiries and requests for quotation in an accurate and timely manner.
Collect customer contact information/inquiry and enter into CRM (customer relationship management database)
Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation
Identify, address and escalate issues
Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)

Requirements

oracle erp

salesforce crm

microsoft office

excel

high school

college diploma

Oracle ERP & Salesforce CRM experience helpful
High School Diploma / GED
Ability to relate to a wide variety of people in a professional and diplomatic manner
Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel an asset.
Two years customer service or sales experience
Excellent verbal and written communication skills
Ability to handle stressful situations in positive, tactful manner.
Heavy Truck knowledge helpful
Call Center experience
College diploma or parts sales experience

Benefits

We offer competitive salaries, Team Member bonus programs, private healthcare, life assurance, LinkedIn Learning, 401k match up to 5% and many more additional benefits.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1933 Founded

Year Established

Terex was founded in 1933 and spun out of General Motors.

2024 $2B Acquisition

Expansion into Waste & Recycling

Acquired the Environmental Solutions Group for $2 billion, expanding into new markets.

1991 NYSE Listing

Public Trading Milestone

Terex became publicly listed on the NYSE.

$5B Revenue

Annual Revenue Figure

Achieved over $5 billion in annual revenue with steady profitability.

Operates three core divisions—Materials Processing, Aerials, Environmental Solutions—under over 30 brands.
Materials Processing division builds crushers, screens, conveyors, and biomass equipment for mining, recycling, and infrastructure projects.
The Aerials segment produces telehandlers and work platforms used in construction, entertainment, and maintenance.
Environmental Solutions delivers waste, recycling, and utility machinery, including refuse bodies, balers, digger derricks, and smart-camera devices.
Supports equipment with lifecycle services and financing, fostering long-term customer partnerships.
Manufacturing facilities are located across the Americas, Europe, Asia, and Australia.
History highlights include launching the world’s largest hydraulic excavator and spinning off its mining business in 2010.

Culture + Values

Safety: We put the safety and well-being of our employees, customers, and communities first.
Integrity: We act with honesty and transparency in all we do.
Customer Focus: We are committed to delivering value to our customers by providing quality products and solutions.
Innovation: We continuously innovate and improve in every aspect of our business.
Accountability: We hold ourselves responsible for our actions, decisions, and performance.
Collaboration: We work together across teams, functions, and geographies to achieve common goals.

Environment + Sustainability

2050

Net Zero Emissions Target

Committed to achieving net zero emissions, focusing on a long-term environmental goal.

Committed to reducing the environmental impact of its products and operations.
Focus on sustainability goals including energy efficiency, reducing waste, and minimizing emissions in manufacturing.
Offers eco-friendly products designed to help reduce customers' carbon footprints.
Implemented energy-saving initiatives in global manufacturing facilities.

Inclusion & Diversity

Committed to creating a diverse and inclusive workforce.
Goal to increase the percentage of women in leadership positions and across its workforce.
Launched multiple initiatives to support gender equality, employee resource groups, and leadership development programs.
Actively tracks and reports progress toward diversity and inclusion goals.

Articles

Careers at Terex

Terex LinkedIn

Terex Newsroom

Company

Overview

1933 Founded

Year Established

Terex was founded in 1933 and spun out of General Motors.

2024 $2B Acquisition

Expansion into Waste & Recycling

Acquired the Environmental Solutions Group for $2 billion, expanding into new markets.

1991 NYSE Listing

Public Trading Milestone

Terex became publicly listed on the NYSE.

$5B Revenue

Annual Revenue Figure

Achieved over $5 billion in annual revenue with steady profitability.

Operates three core divisions—Materials Processing, Aerials, Environmental Solutions—under over 30 brands.
Materials Processing division builds crushers, screens, conveyors, and biomass equipment for mining, recycling, and infrastructure projects.
The Aerials segment produces telehandlers and work platforms used in construction, entertainment, and maintenance.
Environmental Solutions delivers waste, recycling, and utility machinery, including refuse bodies, balers, digger derricks, and smart-camera devices.
Supports equipment with lifecycle services and financing, fostering long-term customer partnerships.
Manufacturing facilities are located across the Americas, Europe, Asia, and Australia.
History highlights include launching the world’s largest hydraulic excavator and spinning off its mining business in 2010.

Culture + Values

Safety: We put the safety and well-being of our employees, customers, and communities first.
Integrity: We act with honesty and transparency in all we do.
Customer Focus: We are committed to delivering value to our customers by providing quality products and solutions.
Innovation: We continuously innovate and improve in every aspect of our business.
Accountability: We hold ourselves responsible for our actions, decisions, and performance.
Collaboration: We work together across teams, functions, and geographies to achieve common goals.

Environment + Sustainability

2050

Net Zero Emissions Target

Committed to achieving net zero emissions, focusing on a long-term environmental goal.

Committed to reducing the environmental impact of its products and operations.
Focus on sustainability goals including energy efficiency, reducing waste, and minimizing emissions in manufacturing.
Offers eco-friendly products designed to help reduce customers' carbon footprints.
Implemented energy-saving initiatives in global manufacturing facilities.

Inclusion & Diversity

Committed to creating a diverse and inclusive workforce.
Goal to increase the percentage of women in leadership positions and across its workforce.
Launched multiple initiatives to support gender equality, employee resource groups, and leadership development programs.
Actively tracks and reports progress toward diversity and inclusion goals.

Articles

Careers at Terex

Terex LinkedIn

Terex Newsroom