Maintenance Project Manager at Kone in Jeddah, Makkah Region, Saudi Arabia | Kablio

Role

Description

customer relations

safety compliance

team coaching

repair sales

maintenance ops

stock management

The Maintenance Supervisor role in Jeddah will lead the operational service delivery team, ensuring customer commitments are met safely, promptly and to the highest quality standards, while fostering strong client relationships and driving continuous improvement through LEAN practices.

Key responsibilities include overseeing customer service, safety and quality compliance, people management, repair sales, and maintenance operations to achieve cost targets and support the Customer Service and Administration teams.

Build and maintain strong customer relationships, ensuring timely response to queries and resolution of complaints throughout the maintenance contract lifecycle.
Ensure safety of employees and end‑users and deliver services in line with KONE quality standards, contract commitments and local regulations.
Coach and develop Maintenance Technicians, set performance objectives, validate timesheets and ensure appropriate resourcing.
Drive repair sales by managing the sales funnel, converting leads into opportunities/tenders, and generating new business leads (LIS, VB, DIS, NEB).
Oversee maintenance operations, enforce field processes (MBM, DMP), manage proximity stock, complete planned visits and balance workload/routing.

Requirements

engineering degree

5 years

elevator

escalator

english arabic

service‑oriented

Candidates must hold a bachelor’s degree in engineering, have at least five years of experience in the elevator or escalator industry, and possess strong English and Arabic communication skills, organizational abilities and a service‑oriented mindset.

Benefits

KONE emphasizes an innovative, collaborative culture with a focus on employee engagement, sustainability, ethical business practices and offers opportunities for personal and career growth in a supportive environment.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow

Role

Description

customer relations

safety compliance

team coaching

repair sales

maintenance ops

stock management

Build and maintain strong customer relationships, ensuring timely response to queries and resolution of complaints throughout the maintenance contract lifecycle.
Ensure safety of employees and end‑users and deliver services in line with KONE quality standards, contract commitments and local regulations.
Coach and develop Maintenance Technicians, set performance objectives, validate timesheets and ensure appropriate resourcing.
Drive repair sales by managing the sales funnel, converting leads into opportunities/tenders, and generating new business leads (LIS, VB, DIS, NEB).
Oversee maintenance operations, enforce field processes (MBM, DMP), manage proximity stock, complete planned visits and balance workload/routing.

Requirements

engineering degree

5 years

elevator

escalator

english arabic

service‑oriented

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow