SAP CRM Systems Trainer

Description

The Systems & Process Trainer equips Commercial Sales and Support teams with the knowledge, confidence, and skills to use systems, tools, and processes effectively. Working closely with Sales, IT, and cross‑functional partners, the trainer designs, develops and delivers both eLearning and instructor‑led experiences, reporting to the Training & Enablement Manager.

• Collaborate with IT and business stakeholders to understand system functionality and processes.
• Develop engaging eLearning modules and instructor‑led courses for sales and customer service teams.
• Deliver virtual and in‑person training sessions that ensure deep system and process understanding.
• Customize training programs to meet the specific needs of different teams.
• Leverage CRM expertise (C4C, LST, SAP) to enhance training content and provide real‑world examples.
• Guide teams in maximizing CRM tool usage to improve sales and service efficiency.
• Integrate SAP and HVAC knowledge into training materials for a comprehensive learning experience.
• Stay current on industry best practices and technology advances, using participant feedback to refine programs.
• Partner with T&E Manager and peers to shape and execute the overall training strategy.
• Establish methodology and cadence to reassess systems and process training, incorporating feedback.
• Define course content and learning objectives for commercial sales team and customers.
• Coordinate onboarding for new employees to ensure consistent learning experience.

Requirements

• Travel up to 30% for in‑person training across the US and Canada.
• Bachelor’s degree preferred in Business, L&D, or related field, or equivalent experience.
• 5+ years of training experience with strong facilitation, coaching, and classroom management skills.
• HVAC industry knowledge.
• 3+ years of CRM/C4C, LST, SAP system and process expertise.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication; ability to simplify complex processes.
• Strong project management and cross‑functional collaboration skills.

Benefits

This salaried exempt role offers a starting salary between $62,000 and $80,850, with eligibility for an annual bonus and no overtime entitlement. Employees receive comprehensive benefits, including tuition reimbursement, health insurance, retirement plans and generous paid time off. Lennox fosters a culture rooted in its core values and encourages long‑term career growth.

• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short‑term disability insurance.
• 8 weeks paid birthing leave.
• 2 weeks paid bonding leave.
• Life and long‑term disability insurance.
• Up to 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Training + Development

Interview process

Visa Sponsorship

Security clearance