Schedule and Dispatch

Description

• Coordinate Garage Door Installations
• Work Within Our Scheduling System
• Stay Ahead of the Curve
• Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
• Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.
• Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
• Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
• Communicate with Customers

Requirements

• Experience in dispatch, operations, or field service scheduling
• Comfortable using scheduling software (ServiceTitan experience is a plus!)
• Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
• Ability to confidently guide conversations and control scheduling flow
• Team player who’s also self-motivated and proactive
• Knowledge of garage door types, installation steps, or related services
• Bilingual in English and Spanish (preferred, not required)
• Strong organizational and communication skills
• Ability to prioritize under pressure and pivot as needed

Benefits

• Opportunity for growth and cross-training
• Full benefits package, paid time off, and more
• Join a supportive and tight-knit team

Training + Development

Interview process

Visa Sponsorship

Security clearance