Operations Manager II

Description

• Set a high bar for quality standards within your market through preventative maintenance upkeep and housekeeping collaboration efforts
• Maintain every unit to a level that Kasa can be proud of. Whether repairing and replacing furniture, restocking, touch up painting, or performing more involved maintenance, you want every Kasa unit you oversee to be one you'd be proud for a family member or friend to stay in, for a day or a month.
• Ensure that every Kasa guest has a five-star stay. This means establishing dependable standards for cleanliness, maintenance, wifi and technology uptime, unit listing accuracy (on kasa.com and other websites), and coordinating with Kasa's central Guest Experience team when local engagement is needed.
• Monitor your market's expenses and adhere to budgets. Your job isn't to count every dollar, but you are ultimately accountable to making sure that each dollar spent can be explained and tied back to achieving your other goals, and ensuring the team avoids wastefulness or inattention.
• Build mutually beneficial relationships with local property partners. This means spending the time with the leasing office and building maintenance teams at properties Kasa operates in, seeking to find ways to make Kasa a net benefit to their property and vice versa.

Requirements

• You are comfortable using Microsoft Office or Google Suite and can interpret basic financial statements.
• 2+ years of customer service experience
• You have reliable transportation and are open to traveling to multiple locations/cities.
• You consider yourself a "people person" and enjoy working with others, whether they be fellow employees, guests, or third party contractors.
• You can handle stressful situations with a calm and positive demeanor.
• You're app-fluent - comfortable with mobile technology, and eager to learn new systems and platforms to make you better at your job.
• 2+ years of hospitality experience
• You have 1-2+ years of experience managing hourly employees.
• You have worked in a startup environment where changes are always happening.
• You are highly organized and understand the power of a clear and prioritized schedule in order to ensure that work is getting done.
• You have 4+ years of community, operations or property management experience.

Benefits

• Health Coverage: We've invested in comprehensive health insurance options to help when you need it most.
• Established yourself as a top Operations Manager by consecutively having your market reach monthly quality and review rating goals
• 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match.
• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!
• Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.
• The Pay: The starting base pay range for this role is between $75,000 and $85,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Training + Development

Interview process

Visa Sponsorship

Security clearance