Duty Control Manager at Bellrock Group in Luton, England, United Kingdom | Kablio

Role

Description

station operations

safety management

cctv monitoring

access control

incident management

stakeholder liaison

Daily manage the operational running of both stations and the guideway.
Capture all daily activity that happens on site in the Daily Occurrence Book.
Give informative briefings to all on site staff at the start of shift.
Coordinate PCA (Passenger Care Ambassador) tasks e.g., ticketing and gate line support, PRM (Persons with Reduced Mobility) support, crowd control, conflict resolution.
Manage the safety of all members of the public, staff, and contractors during their shift. Proactively identify risks & hazards to health and safety across the operation on a daily basis and taking ap propriate corrective action and support the Operations Manager (EF) to develop improved/new processes and procedures.
Managing and overseeing regular site patrols checking for security, safety, and service issues.
Direct and manage cleaning requirements of the stations in deviation from the standard cleaning schedule.
Overseeing site access (including controlling and logging deliveries) via the access control barriers (incl. Bartlett Square), gates, and roller shutters.
Management of client relationships.
Establish an effective working relationship with DCC (Doppelmayr Cable Car) staff, being a reliable point of escalation for decision made about the service, managing the activities of SO&M (System Operations & Management) staff to respond to service changes.
Manage the PCAs (Passenger Care Ambassador) during their shift to ensure approved procedures are followed and the operational service standards are maintained.
Control the safety & operational activities of contractors/suppliers on site and ensure they are issued with the correct access passes/keys to match their authority to work permits.
Monitoring the station and guideway, through CCTV (Closed Circuit Television) and visual inspections.
Act as emergency/incident manager as and when required and able to liaise with emergency services and stakeholders. LLAOL, GTR.
Provide site inductions on behalf of the SO&M to contractors who are on site out of hours or when SO&M Managers are not available.
Manage building alarms and fault reporting.
Effective stakeholder management, coordinating a multi stakeholder response to provide elevated levels of customer service.
Summarise the daily activity and provide a comprehensive shift handover to the next DCM (Duty Duty Control Manager | Luton Dart/WCS 3
Make PAVA (Public Address & Voice Alarm) announcements for informational and instructive purposes to passengers and staff.
Be the key on site point of escalation (for EFBR and DCC (Doppelmayr Cable Car) staff) to manage DART disruption, including making the decision to implement contingency plans such as evacuating / closing stations, liaising with emergency services, activating alternative service provision, and briefing on developing situations and log/report incidents.

Requirements

sia licence

enhanced dbs

iosh

cafm

operational management

event management

Ability to manage teams and contractors.
Must hold an SIA Licence & Enhanced DBS.
Must have previous experience in a operational management role.
Be able to confidently deputise elements of their DCM role to a member of Passenger Care Team or other staff to cover relief breaks.
Ability to make educated decisions to resolve/mitigate complex challenges.
Good working knowledge of health and safety practices.
Experience of working in events or venue management.
Attention to detail and ability to multi-task
Previous experience working in a busy commercial and public facing environment.
Be able to document, analyse and communicate site activity information in a timely manner.
Ability to interpret technical information and advice as and when required.
Adherence to processes and procedures.
Awareness of Procurement and Supply chain leverage.
CAFM systems.
Be ready to step in and coordinate visits, special events and promotional activities as required when a SO&M Managers are not available.
IOSH or similar.
Experience of incident management and dealing with emergency services.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must hold an enhanced dbs
must hold an sia licence

Company

Overview

The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Culture + Values

Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
Be Kind – we respect people for who they are and the contribution they make.
Dare To Be Different – we go beyond the ordinary to be extraordinary.
Do The Right Thing – we strive to do what is right, every time, with integrity.
Smash It! – we seize the moment, do our best, and hit it out of the park.
Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet

Environment + Sustainability

2040 Goal

Net-Zero Commitment

Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.

100% Renewables

Electricity from Renewables

Aims to source 100% of electricity consumption from renewable energy by 2025.

33% Reduction

Construction Emissions

Aims to reduce carbon emissions from construction materials by 33% by 2024.

50% Reduction

Business Flights

Aims to reduce business flight emissions by 50% by 2026.

Transitioning to electrified vehicle fleet and incentivising clients similarly
Transferring corporate office power and heat generation to renewables

Inclusion & Diversity

12 Weeks Maternity

Enhanced Family Leave Duration

Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.

Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
Focus on equity (allocating resources/opportunities according to individual needs)
Goal: create a workplace where people can be their authentic selves and thrive
Board-level position for DE&I via Chief People Officer
Gender Pay Report published (implies transparency)
No numerical gender breakdown publicly disclosed

Articles

Contact

Find Us

Careers – Our Locations

Role

Description

station operations

safety management

cctv monitoring

access control

incident management

stakeholder liaison

Daily manage the operational running of both stations and the guideway.
Capture all daily activity that happens on site in the Daily Occurrence Book.
Give informative briefings to all on site staff at the start of shift.
Coordinate PCA (Passenger Care Ambassador) tasks e.g., ticketing and gate line support, PRM (Persons with Reduced Mobility) support, crowd control, conflict resolution.
Manage the safety of all members of the public, staff, and contractors during their shift. Proactively identify risks & hazards to health and safety across the operation on a daily basis and taking ap propriate corrective action and support the Operations Manager (EF) to develop improved/new processes and procedures.
Managing and overseeing regular site patrols checking for security, safety, and service issues.
Direct and manage cleaning requirements of the stations in deviation from the standard cleaning schedule.
Overseeing site access (including controlling and logging deliveries) via the access control barriers (incl. Bartlett Square), gates, and roller shutters.
Management of client relationships.
Establish an effective working relationship with DCC (Doppelmayr Cable Car) staff, being a reliable point of escalation for decision made about the service, managing the activities of SO&M (System Operations & Management) staff to respond to service changes.
Manage the PCAs (Passenger Care Ambassador) during their shift to ensure approved procedures are followed and the operational service standards are maintained.
Control the safety & operational activities of contractors/suppliers on site and ensure they are issued with the correct access passes/keys to match their authority to work permits.
Monitoring the station and guideway, through CCTV (Closed Circuit Television) and visual inspections.
Act as emergency/incident manager as and when required and able to liaise with emergency services and stakeholders. LLAOL, GTR.
Provide site inductions on behalf of the SO&M to contractors who are on site out of hours or when SO&M Managers are not available.
Manage building alarms and fault reporting.
Effective stakeholder management, coordinating a multi stakeholder response to provide elevated levels of customer service.
Summarise the daily activity and provide a comprehensive shift handover to the next DCM (Duty Duty Control Manager | Luton Dart/WCS 3
Make PAVA (Public Address & Voice Alarm) announcements for informational and instructive purposes to passengers and staff.
Be the key on site point of escalation (for EFBR and DCC (Doppelmayr Cable Car) staff) to manage DART disruption, including making the decision to implement contingency plans such as evacuating / closing stations, liaising with emergency services, activating alternative service provision, and briefing on developing situations and log/report incidents.

Requirements

sia licence

enhanced dbs

iosh

cafm

operational management

event management

Ability to manage teams and contractors.
Must hold an SIA Licence & Enhanced DBS.
Must have previous experience in a operational management role.
Be able to confidently deputise elements of their DCM role to a member of Passenger Care Team or other staff to cover relief breaks.
Ability to make educated decisions to resolve/mitigate complex challenges.
Good working knowledge of health and safety practices.
Experience of working in events or venue management.
Attention to detail and ability to multi-task
Previous experience working in a busy commercial and public facing environment.
Be able to document, analyse and communicate site activity information in a timely manner.
Ability to interpret technical information and advice as and when required.
Adherence to processes and procedures.
Awareness of Procurement and Supply chain leverage.
CAFM systems.
Be ready to step in and coordinate visits, special events and promotional activities as required when a SO&M Managers are not available.
IOSH or similar.
Experience of incident management and dealing with emergency services.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must hold an enhanced dbs
must hold an sia licence

Company

Overview

The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Culture + Values

Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
Be Kind – we respect people for who they are and the contribution they make.
Dare To Be Different – we go beyond the ordinary to be extraordinary.
Do The Right Thing – we strive to do what is right, every time, with integrity.
Smash It! – we seize the moment, do our best, and hit it out of the park.
Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet

Environment + Sustainability

2040 Goal

Net-Zero Commitment

Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.

100% Renewables

Electricity from Renewables

Aims to source 100% of electricity consumption from renewable energy by 2025.

33% Reduction

Construction Emissions

Aims to reduce carbon emissions from construction materials by 33% by 2024.

50% Reduction

Business Flights

Aims to reduce business flight emissions by 50% by 2026.

Transitioning to electrified vehicle fleet and incentivising clients similarly
Transferring corporate office power and heat generation to renewables

Inclusion & Diversity

12 Weeks Maternity

Enhanced Family Leave Duration

Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.

Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
Focus on equity (allocating resources/opportunities according to individual needs)
Goal: create a workplace where people can be their authentic selves and thrive
Board-level position for DE&I via Chief People Officer
Gender Pay Report published (implies transparency)
No numerical gender breakdown publicly disclosed

Articles

Contact

Find Us

Careers – Our Locations