Team Lead – Aftermarket Operations at Cyient in East Hartford, CT | USD60,000-85,000 | Kablio

Role

Description

team lead

escalation

process improvement

sow management

compliance

materials coordination

Aftermarket Operations is seeking a Team Lead to manage a team supporting provisioning, materials planning coordination, and delivery assurance activities for multiple aircraft engine programs. This role ensures accurate execution of Statements of Work (SOWs), maintains strong customer relationships, and drives quality, compliance, and continuous improvement across aftermarket processes.

Assign and manage workloads, monitor performance and service-level adherence, and review/approve team deliverables prior to customer submission.
Serve as the primary escalation point for complex customer concerns and coordinate cross-functional resolutions.
Lead, mentor, and develop a team responsible for provisioning, customer support, and delivery assurance for various engine programs.
Assist with additional analysis, reporting, and operational tasks as needed.
Ensure export control (ITAR) and contractual compliance across all deliverables.
Collaborate with materials planning, supply chain, and customer support teams to resolve issues and maintain smooth material flow.
Identify and support process improvements, cost-saving initiatives, and quality management efforts.
Oversee execution of multiple SOWs, track progress, prepare status updates, and address delivery issues or escapes.
Provide quotes and adjustments for SOW updates or contract changes.

Requirements

sap

pdm/plm

erp

microsoft office

bachelor’s

u.s. citizenship

U.S. Citizenship required due to government contracts.
Experience with ERP systems in a project, planning, or operations environment.
3+ years of experience in aftermarket operations, materials planning, project leadership, or similar roles.
Demonstrated success in process improvement and cross-functional issue resolution.
Experience in aircraft engine operations or aftermarket materials planning.
Effective critical thinking and problem-solving skills.
Experience with PDM/PLM systems.
SAP ERP experience.
Strong written and verbal communication skills, along with solid organizational and multitasking abilities.
Prior involvement with Pratt & Whitney aftermarket programs.
Bachelor’s degree in Business, Engineering, Supply Chain, or related field, or equivalent experience.
Proficiency with Microsoft Office tools (Excel, Outlook, Access, SharePoint, Teams).

Benefits

Salary: 60K-85K

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$879M FY2024 Revenue

Annual Financial Performance

Achieved significant revenue milestone, showcasing strong financial growth and market impact.

20+ Strategic Acquisitions

Expansion Through Acquisition

Built leadership through transformative acquisitions in plant engineering, wireless tech, and semiconductors.

Rebranded from IT to intelligent engineering and tech solutions, shifting focus in 1991.
Operates globally with delivery centers across North America, Europe, Asia-Pacific, and Australia.
Provides advanced services including digital transformation, CAD/CAE, geospatial services, embedded systems, and turnkey semiconductor design.
Specializes in heavy-industry collaborations with aerospace, energy, transportation, utilities, and semiconductor clients.

Culture + Values

They believe in doing the right thing, even when no one is looking.
They embrace change and constantly look for better ways to solve problems.
They deliver quality work and always strive for continuous improvement.
They work as one team, across functions and geographies, to achieve success.
They put their customers at the heart of everything they do, anticipating their needs.
They take ownership of their actions and outcomes.

Environment + Sustainability

2040

Net Zero Commitment

Aims to achieve net zero carbon emissions, showcasing a long-term sustainability vision.

Aims to reduce its carbon footprint through energy efficiency, renewable energy adoption, and sustainable operations.
Has implemented several green initiatives, including eco-friendly office spaces and waste management programs.
Tracks and reports its environmental impact through regular audits and public sustainability disclosures.

Inclusion & Diversity

30% by 2025

Gender Diversity Goal

Target percentage for gender diversity in the workforce by the specified year.

Focuses on creating an inclusive environment that promotes equal opportunities for all employees.
Annually reports on gender diversity and inclusion metrics across various leadership and functional roles.

Articles

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Role

Description

team lead

escalation

process improvement

sow management

compliance

materials coordination

Assign and manage workloads, monitor performance and service-level adherence, and review/approve team deliverables prior to customer submission.
Serve as the primary escalation point for complex customer concerns and coordinate cross-functional resolutions.
Lead, mentor, and develop a team responsible for provisioning, customer support, and delivery assurance for various engine programs.
Assist with additional analysis, reporting, and operational tasks as needed.
Ensure export control (ITAR) and contractual compliance across all deliverables.
Collaborate with materials planning, supply chain, and customer support teams to resolve issues and maintain smooth material flow.
Identify and support process improvements, cost-saving initiatives, and quality management efforts.
Oversee execution of multiple SOWs, track progress, prepare status updates, and address delivery issues or escapes.
Provide quotes and adjustments for SOW updates or contract changes.

Requirements

sap

pdm/plm

erp

microsoft office

bachelor’s

u.s. citizenship

U.S. Citizenship required due to government contracts.
Experience with ERP systems in a project, planning, or operations environment.
3+ years of experience in aftermarket operations, materials planning, project leadership, or similar roles.
Demonstrated success in process improvement and cross-functional issue resolution.
Experience in aircraft engine operations or aftermarket materials planning.
Effective critical thinking and problem-solving skills.
Experience with PDM/PLM systems.
SAP ERP experience.
Strong written and verbal communication skills, along with solid organizational and multitasking abilities.
Prior involvement with Pratt & Whitney aftermarket programs.
Bachelor’s degree in Business, Engineering, Supply Chain, or related field, or equivalent experience.
Proficiency with Microsoft Office tools (Excel, Outlook, Access, SharePoint, Teams).

Benefits

Salary: 60K-85K

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$879M FY2024 Revenue

Annual Financial Performance

Achieved significant revenue milestone, showcasing strong financial growth and market impact.

20+ Strategic Acquisitions

Expansion Through Acquisition

Built leadership through transformative acquisitions in plant engineering, wireless tech, and semiconductors.

Rebranded from IT to intelligent engineering and tech solutions, shifting focus in 1991.
Operates globally with delivery centers across North America, Europe, Asia-Pacific, and Australia.
Provides advanced services including digital transformation, CAD/CAE, geospatial services, embedded systems, and turnkey semiconductor design.
Specializes in heavy-industry collaborations with aerospace, energy, transportation, utilities, and semiconductor clients.

Culture + Values

They believe in doing the right thing, even when no one is looking.
They embrace change and constantly look for better ways to solve problems.
They deliver quality work and always strive for continuous improvement.
They work as one team, across functions and geographies, to achieve success.
They put their customers at the heart of everything they do, anticipating their needs.
They take ownership of their actions and outcomes.

Environment + Sustainability

2040

Net Zero Commitment

Aims to achieve net zero carbon emissions, showcasing a long-term sustainability vision.

Aims to reduce its carbon footprint through energy efficiency, renewable energy adoption, and sustainable operations.
Has implemented several green initiatives, including eco-friendly office spaces and waste management programs.
Tracks and reports its environmental impact through regular audits and public sustainability disclosures.

Inclusion & Diversity

30% by 2025

Gender Diversity Goal

Target percentage for gender diversity in the workforce by the specified year.

Focuses on creating an inclusive environment that promotes equal opportunities for all employees.
Annually reports on gender diversity and inclusion metrics across various leadership and functional roles.

Articles

Cyient Careers – Reddit: Lead Software Engineer / Architect

Cyient Careers – Reddit: Project Manager

Cyient Collaborates with Airbus for Cabin Engineering Services

Digital Solutions and Services | Cyient

Engineering Services & Design | Cyient