Manager, Application Support

Description

• Manages vendor relationships and serves as the primary liaison between the application support team and business units.
• Develops and implements support processes and procedures to ensure efficient and effective resolution of application-related issues.
• Monitors team performance and ensure that SLAs are met.
• Manages escalations and resolves complex application-related issues.
• Leads and manages the application support team, providing guidance, coaching and support to team members.
• Ensures high levels of customer satisfaction by providing timely and effective support.
• Provides regular reports on team performance and application support metrics.
• Stays up to date with industry trends and best practices in application support.
• Conducts regular team meetings and performance reviews.
• Identifies and implements improvements to support processes and tools.
• Collaborates with other departments to ensure seamless integration and support of applications.

Requirements

• Experience with application monitoring tools, performance optimization, and capacity planning.
• Familiarity with security best practices and compliance requirements related to application management.
• Strong understanding of ITIL or other relevant frameworks is preferred.
• Experience working with third-party vendors and managing contracts.
• Strong knowledge of application lifecycle management, incident management, and problem resolution.
• Proven ability to manage and develop a technical team.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance