Customer Care Representative I - Bilingual (Denver, PA) at Ugi Utilities, Inc. in Lancaster County, PA | From USD20 | Kablio

Role

Description

overtime

training

special assignments

customer calls

Participate in mandatory and voluntary overtime as needed.
Assist with floor training and/or shadowing opportunities when needed.
Complete special assignments as needed in a timely manner.
Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer.
Participate in voluntary and mandatory training opportunities.

Requirements

microsoft office

high school

sap crm

customer service

bilingual

time management

Intermediate proficiency in Microsoft Office Suite.
Compliance with all applicable Company policies and procedures.
Work from the UGI office on Tuesdays, Wednesdays, and Thursdays and demonstrate the ability to achieve performance metrics.
Exceptional organizational and time-management skills.
High School Diploma or equivalent
Previous experience working for a utility company is a plus.
Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus.
High-level capacity for multitasking independently and on a computer.
Minimum of 1 year of experience in a customer service environment preferred.
Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks.
Responsible time and attendance.
Excellent verbal and written communication skills in Spanish and English using appropriate grammar, tone, and pronunciation.
Upon successful completion of in office training, Customer Care Representatives must meet the following requirements prior to working remotely full-time:
Demonstrated ability to balance your work and personal commitments along with your overall performance and the Company’s business needs.
Experience with SAP CRM and ECC systems a plus.

Benefits

Understanding that virtual employment is not a substitute for vacation/PTO or family care arrangements.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass a pre‑employment drug screen.
subject to ongoing substance‑abuse testing per ugi policy.
federal contractor rules prohibit use of medical marijuana in safety‑sensitive positions.

Company

Overview

Dating back to 1882

Historical Milestone

Reflecting over a century of service and growth in the utility sector.

Over 700,000 customers

Customer Reach

Serving a significant portion of Pennsylvania's energy needs reliably.

Delivering natural gas and electricity services across Pennsylvania.
Operates in both residential and commercial sectors, ensuring reliable energy distribution.
Focused on maintaining infrastructure and expanding its reach to new regions.
Continually strives to enhance customer service and meet the evolving energy needs of communities.

Culture + Values

Safety First
Customer Focus
Integrity
Accountability
Excellence
Innovation
Sustainability

Environment + Sustainability

2050 Net Zero

GHG Emissions Target

Aiming to achieve net zero greenhouse gas emissions by the year 2050.

Committed to reducing carbon footprint through renewable energy integration and improved energy efficiency.
Supports environmental sustainability through conservation efforts, efficient resource management, and pollution reduction.
Investing in new technologies to reduce operational emissions.
Expanding renewable natural gas (RNG) and biogas projects.

Inclusion & Diversity

X% female employees

Gender diversity in overall workforce

Percentage of female employees across the organization reflects a commitment to gender balance.

Y% leadership roles

Female representation in leadership

Percentage of female employees in leadership positions highlights progress toward gender equity at executive levels.

Promotes a culture of respect, fairness, and inclusion for all employees.
Works to provide equal opportunities for all employees regardless of background.
Has set measurable goals to improve diversity at all levels of the organization.

Articles

UGI Careers

UGI Investor Relations

UGI Newsroom

Role

Description

overtime

training

special assignments

customer calls

Participate in mandatory and voluntary overtime as needed.
Assist with floor training and/or shadowing opportunities when needed.
Complete special assignments as needed in a timely manner.
Handle customer calls in a timely and professional manner, following company-provided procedures. Ensure accurate information is being provided to the customer.
Participate in voluntary and mandatory training opportunities.

Requirements

microsoft office

high school

sap crm

customer service

bilingual

time management

Intermediate proficiency in Microsoft Office Suite.
Compliance with all applicable Company policies and procedures.
Work from the UGI office on Tuesdays, Wednesdays, and Thursdays and demonstrate the ability to achieve performance metrics.
Exceptional organizational and time-management skills.
High School Diploma or equivalent
Previous experience working for a utility company is a plus.
Thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14, along with UGI policies/procedures a plus.
High-level capacity for multitasking independently and on a computer.
Minimum of 1 year of experience in a customer service environment preferred.
Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for a reduction in the need for supervisor callbacks.
Responsible time and attendance.
Excellent verbal and written communication skills in Spanish and English using appropriate grammar, tone, and pronunciation.
Upon successful completion of in office training, Customer Care Representatives must meet the following requirements prior to working remotely full-time:
Demonstrated ability to balance your work and personal commitments along with your overall performance and the Company’s business needs.
Experience with SAP CRM and ECC systems a plus.

Benefits

Understanding that virtual employment is not a substitute for vacation/PTO or family care arrangements.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass a pre‑employment drug screen.
subject to ongoing substance‑abuse testing per ugi policy.
federal contractor rules prohibit use of medical marijuana in safety‑sensitive positions.