Sales Support Specialist - REFL

Description

• Support the sales process from application to booking to meet and overachieve new business targets.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with your Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.
• Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
• Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
• Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
• Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
• Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.
• Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
• Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.

Requirements

• 3 to 5 years’ experience in sales support within a leasing/finance organization, preferably with transaction closing activities.
• Excellent planning & organizational skills.
• Comfortable engaging with customers via telephone
• Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.
• DLL’s referral program applies
• Excellent communication skills (verbal & written).
• Ability to prioritise tasks and work autonomously with minimal supervision.
• Ability to effectively share knowledge.
• Strong attention to detail and high level of accuracy and compliance.
• Excellent problem-solving skills.
• Effective interpersonal skills.
• Tertiary qualification.
• Prior exposure to vendor leasing/finance industry.
• Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
• Highly motivated to exceed internal and external customer expectations.
• Ability to work in a very fast-paced environment.

Benefits

• Flexible hours with possibility to work from home
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Finance – Provide learning opportunities to help members achieve personal financial health
• Two working days per year volunteering for a local charity.
• Career development opportunities: online learning, member development programs.
• Health – Manage mental, emotional, and physical health

Training + Development

Interview process

Visa Sponsorship

Security clearance