NES Midwest - Outreach Specialist I

Description

• Complete “search and discovery” work where the answers are not clear
• Support outreach work plan creation, monitoring and updates
• Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs
• Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs
• Develop a comprehensive understanding of program’s strategic outreach direction and production levels to deliver established goals
• Actively “cold calling” new potential suppliers/contractors and developing their participation in our programs
• Maintain knowledge of program “Best Practices”, individual program offerings and how they can serve customers including features, advantages and benefits
• Assist in the implementation of specific energy efficiency programs in a “flex” capacity, according to defined budgets and energy savings targets
• Maximizes all opportunities in the process to close a project.
• Apply fundamental sales processes, procedures, methods and techniques.
• Making outbound calls to new and existing customers to meet assigned energy saving targets
• Identify improvement barriers and report information to Program Manager and Outreach Manager
• Managing field time effectively with customer or Trade Ally visits
• Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion
• Prepare weekly and monthly project based activity reports and track progress towards program goals
• Developing and presenting program presentations to spur project activity
• Perform event planning, coordination and presentations of programs

Requirements

• Previous customer service experience required
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• 1 – 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation
• Reliable transportation
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Bachelor’s degree or equivalent work experience required. Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered when deciding on this position
• Willingness to take direction for other team members
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Must be able to handle a wide work variety and work in a fast-paced environment
• Strong customer service and communication skills
• Ability to work effectively with non-outreach orientate team personnel
• Ability to analyze and interpret data and solve practical problems
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Willingness to travel more than 50%
• Valid driver’s license
• Strong data entry skills in entering information in tracking systems/databases
• Ability to identify and resolve project application issues with customers and trade allies
• Understand and implement Sales Process, including but not limited to;
• Ability to work in a team atmosphere and to collaborate on continuous improvement efforts

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance