Operations Coordinator

Description

• Manage and prioritize service requests using SightPlan.
• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.
• Involves the use of standard office equipment such as computers, phones, and printers.
• Schedule vendors for unit turnovers based on inspection findings.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Assist in scheduling and granting property access for projects led by Project Execution and sustainability, which can require onsite presence to facilitate.
• Respond to onsite emergencies and coordinate with the onsite team, including providing in-person support and coverage as needed for colleagues at other locations.
• Partner with CMS Project Manager in supporting various asset improvement and preventative maintenance projects. Be the Community Management stakeholder of each project.
• Communicate with on-site team and residents in person (or telephonically and virtually when not possible) to confirm work completion, gather feedback, and recommend improvements.
• Monitor unit turnover and maintenance work orders to ensure timely completion.
• Schedule pre-move-out and final move-out inspections with residents, which may be conducted in person or virtually as needs demand.
• Create purchase orders for vendor services and track vendor-related work orders.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders.

Requirements

• Ability to read, write, speak, and understand English.
• Ability to exercise initiative.
• Strong organizational and time management skills to handle multiple responsibilities effectively.
• Ability to work onsite to complete essential job functions outlined above and as arise in the ordinary course of the job.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Initiative to enhance workflows and optimize maintenance processes.
• Availability to work a flexible schedule, including weekends.
• Travel required for occasional meetings and training.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
• Ability to work independently and collaboratively in a centralized hub environment.
• Detail-focused approach to tracking and managing vendor relationships.
• Strong communication skills to foster positive resident experiences.
• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
• High school diploma or equivalent required. College degree preferred.
• Ability to meet all job requirements and assignments.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Prior experience in customer service or property management is preferred.
• Regular, consistent, and timely attendance required.
• Capability to utilize a personal smart device for apps related to property operations and communication.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance