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Senior Technician - Internal (Reactive)
Paradigm Housing Group
Senior Technician leading internal reactive repairs and team support across multiple counties.
8d ago
£46,553 - £46,553
Entry-level
Internship
High Wycombe, England, United Kingdom
Field
Company Size
570 Employees
Service Specialisms
Affordable housing provision
Shared ownership
Market rent
Supported accommodation
New home building
Maintenance services
Development services
Repairs service
Sector Specialisms
Residential
Affordable Housing
Social Housing
Energy Efficiency
Sustainability
Role
What you would be doing
performance monitoring
continuous improvement
work allocation
safety compliance
site visits
repair execution
- Monitoring job completion rates and technician productivity
- Driving continuous improvement and value-for-money initiatives
- Allocating work and managing subcontractor performance
- Ensuring compliance with health & safety legislation and internal standards
- Conducting regular site visits and vehicle checks
- Collaborating with housing colleagues to deliver efficient, high-profile repairs
- Supporting technicians with queries and escalating issues where needed
- Leading by example on-site, carrying out repair works and post-inspections
What you bring
citb
leadership
driving licence
multiple trades
nvq/btec
time management
- Health & Safety awareness (CITB standard desirable)
- Strong leadership and communication skills
- Full UK driving licence (as part of this role, you’ll receive a company van and fuel card for business usage).
- Skilled in at least 3 trades, with extensive experience in property repairs
- NVQ/BTEC or equivalent in a trade maintenance qualification
- Ability to work independently and take ownership of issues
- Excellent time management and adaptability
- Tools, work van & fuel card (for business usage), and uniform provided
- Any qualifications or training you’ve completed
- Health Cash Plan
- 25 days holiday + 3 days Christmas closure
- Pension scheme and career development
- Competitive salary and bonus potential
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
16,000 homes
Homes Managed
Responsible for managing over 16,000 properties across multiple counties, including Buckinghamshire, Hertfordshire, and Oxfordshire.
£300m and £350m
Bonds Issued
Has successfully issued significant bonds of £300 million and £350 million to support its growth initiatives.
600 new homes
Annual New Homes
Delivers approximately 600 new homes each year, contributing to housing solutions in the region.
A+ rating
Credit Rating
Maintains an excellent A+ credit rating from Standard & Poor's, reflecting strong financial health.
- Evolved from a small housing provider into a regional powerhouse, born in 1988.
- Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services.
- Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation.
- Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes.
- Regulator-rated top tier for governance (G1) and financial viability (V1).
- Providing an excellent service for our customers
- Safety
- Sustainability
25% fewer
missed appointments
Mobile app adoption has reduced missed service appointments by approximately 25%, improving operational efficiency.
50% energy cost savings
retrofitted homes
Residents of retrofitted Wright’s Lane homes enjoy up to 50% energy cost savings through improved efficiency.
8,955 homes
EPC C+ ratings
Enhanced energy performance across homes, with a significant increase to 8,955 properties meeting EPC Band C or above.
£250m sustainability bond
funding secured
A £250 million bond was issued to support sustainability initiatives, aligned with the company's finance framework.
- Three core objectives: reduce contribution to and prepare for climate change; promote biodiversity and limit pollution; throw away less and use resources responsibly.
- Target: improve rented properties to average EPC Band C or above.
- Net zero carbon business target by 2050; detailed plan in Corporate Plan 2021‑26.
- By March 2024, engaged third‑party verifier for carbon footprint and developing carbon reduction plans.
- By March 2024, zero landfill waste target by 2026; waste action plan in place.
- At March 2024, all retrofitted Wright’s Lane homes now EPC B or A with up to 50% energy cost savings.
- By March 2024, 89 % satisfaction (4.6/5) with mobile app reducing missed appointments ~25 %.
- By March 2024, EPC C+ homes rose from 8,409 to 8,955; average SAP rating for all homes: 73.63, new homes: 83.84.
- Aims for biodiversity net gain in developments; native wildflower and bee corridor plantings underway.
3% Gender Pay Gap
Target Aim
Aiming to maintain a median gender pay gap of less than or equal to 3%.
2‑star accreditation
Diversity Recognition
Received a 2-star Best Companies accreditation for their inclusion and diversity efforts in 2023.
5‑Year Targets
Equality Commitment
Set comprehensive equality, diversity, and inclusion targets as part of the Corporate Plan spanning 2021 to 2026.
- Achieved 2‑star Best Companies accreditation for 2023 (up from 1‑star in 2022).
- Set targets for equality, diversity and inclusion across the business in Corporate Plan 2021‑26.
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