Neighbourhood Specialist (Housing Officer)

Description

To work collaboratively with other teams to deliver our priorities and ensure our landlord duties are discharged. To deliver services of high quality, replicating maintaining high standards continually, achieving and exceeding performance targets.

• Listening to customer views, encouraging tenant involvement and making recommendations for how the organisation can respond.
• Carry out Landlord duties such as communal area Fire Safety and estate wide inspections.
• Deliver neighbourhood management actions associated with our compliance obligations.
• Provide a comprehensive tenancy & estate management service.
• Support local co-ops in a secretarial capacity.
• Develop effective local partnerships with other front facing service providers operating in our neighbourhoods.
• Monitor the impact of actions and our work within neighbourhoods and make recommendations for future actions. Define and analyse KPI’s and use this data to influence future actions.
• Contribute to maintaining and improving the appearance of our neighbourhoods including enforcement actions where appropriate.
• Carry out visits to customers in arrears when required to support the actions of the Income team.
• Keep Housing Management / CRM system updated to reflect all contacts with tenants.
• Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability. Respond to customer enquiries in a timely and professional manner.
• Develop a detailed understanding of the issues and opportunities within our neighbourhoods (Housing Stock) and contribute to development of solutions.
• Agree and deliver neighbourhood & Tenancy management actions towards these solutions.

Requirements

• Experience of developing partnership working with support agencies, local authorities and community groups.
• Relevant professional qualification.
• Educated to Leaving Certificate standard or equivalent.
• Skills – Proficient in the use of Microsoft office.
• A full, clean driving licence and access to your own car.
• Experience of delivering face to face customer service.
• Knowledge and awareness of related housing regulations/law.
• Permission to work in The Republic of Ireland.

Benefits

Contract Type: Permanent, Full-Time, Hybrid

The role will cover the Dublin area and will have a contracted office base in The Red Click Building (The Generali Building), Blanchardstown Retail Park, Dublin 15, D15 YT2H. CHI facilities hybrid-working (part onsite, part remote); however, the successful candidate will be expected to work onsite regularly and visit other CHI regions and offices when the need arises.

Salary: Approx. DOE €45,000 P/A

• Educational Assistance Program
• Employee Assistance Program (EAP Scheme)
• Life Cover/Death in Service
• Competitive Salary Bands
• Paid Professional Subscription
• Annual leave increase to 30 days linked to length of service
• Income Protection
• Paid Study & Exam Leave
• Paid Sick leave Scheme
• 22 Days Annual Leave + 3 Company Privilege Days
• Generous Company Pension Contributions (up to 12% employer contribution)

Training + Development

Interview process

Visa Sponsorship

Security clearance