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Customer Service Representative
Ledvance
Handle customer inquiries, complaints, orders, and support for LEDVANCE products.
8d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Westfield, IN
Field
Company Size
2,685 Employees
Service Specialisms
Lighting Solutions
Smart Lighting
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Renewable Energy
Smart Homes
Smart Buildings
Infrastructure
Role
What you would be doing
customer inquiries
complaint handling
account management
phone support
email support
order processing
This is a full-time, on-site role for a Customer Service Representative located in Westfield, IN. The Customer Service Representative will handle inquiries and complaints from customers, provide product and service information, and manage customer accounts. Day-to-day tasks include answering phone calls, responding to emails, processing orders, returns, and exchanges, and resolving customer issues in a timely and professional manner.
What you bring
high school
computer skills
lighting experience
problem solving
customer service
communication
- High school diploma or equivalent; additional qualifications in customer service or related fields are beneficial
- Strong problem-solving and conflict resolution skills
- Ability to work effectively in a team and independently
- Customer service experience and ability to work in a fast-paced environment
- Attention to detail and strong organizational skills
- Previous experience in the lighting industry or a related field is a plus
- Proficiency in using computer systems and software applications
- Excellent communication skills, both written and verbal
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
€1.35B Revenue
Annual Income 2023
Generated substantial yearly revenue reflecting company growth and market presence.
140+ Countries
Global Presence
Operates across continents with widespread market reach and customer base.
50+ Branches
Regional Offices
Maintains extensive network through numerous regional facilities.
- Founded in 2016 as a spin-off, combines lighting expertise with innovation.
- Portfolio includes LED, traditional lamps, smart luminaires, Human-Centric Lighting, and solar solutions.
- Projects involve lighting retrofits and smart building integrations across brands.
- Recent venture into photovoltaics under Ledvance Renewables.
- They strive for excellence.
- They break new ground.
- They win together.
- They foster a corporate culture inspired by a proactive approach to business, entrepreneurial freedom, mutual respect, and cooperation based on trust.
- They communicate openly and directly across all hierarchical, divisional, and departmental levels.
- Each employee contributes to the success of the company, continuously developing and never ceasing to learn.
- They resolve issues as a team, not as individual problems.
68/100 Score
EcoVadis Rating
Received an EcoVadis silver medal with a score of 68/100, placing the company in the 88th percentile globally.
88th Percentile
Global Ranking
Ranked in the top 15% of companies globally by EcoVadis, achieving an 88th percentile ranking.
25% Progress
EPD Target Achievement
Currently achieved 25% of the goal to create EPDs for 80% of the professional luminaire portfolio in Europe.
1M t CO2
减排目标
Committed to reducing 1 million metric tons of CO₂ annually through transport and logistics optimization.
- 连续EcoVadis评级自2018年起，获得2018年、2021–2023年银牌，2020年铜牌。
- 目标：截至2026年底，欧洲专业灯具组合80%实现EPDs。
- 发布首份全球可持续发展报告（2023年6月），涵盖产品设计、供应链与运营、员工、数字责任及可持续发展沟通。
- 第二份可持续发展报告（2024年9月）：推出LEDVANCE LOOP子品牌，以及新品系列EVERLOOP（模块化、可更换组件）和NATURELOOP（≥40% PCR）。
- 致力于实现净零排放，与联合国SDGs一致；可持续性直接与公司管理挂钩，由首席运营官监督。
2023 Global Survey
Employee Satisfaction
A global employee satisfaction survey was conducted in 2023 to measure and implement country-specific initiatives.
- As a global company, employs people of different backgrounds and views; inclusive environment fosters success.
- Performance counts equally with personality, regardless of age, origin, gender, sexual identity, disability, religion or ideology.
- Prohibits discrimination and promotes inclusive leadership style and environment.
- Fair, transparent recruitment processes — internal and external candidates reviewed regardless of age, origin, gender, sexual orientation, religion, ideology or physical limitations.
- Onboarding includes Buddy assignment, training plan, feedback during and after probation.
- Managers provide annual documented feedback and coaching; open mentoring program available regardless of hierarchy or function.
- Leadership culture expects creation of trust, honesty, open upward feedback, and coaching.
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