Resident Services Associate

• Engaged with the students to capture feedback and insight to improve services to their needs.
• Updating the company in-house booking and customer relationship management system.
• To create monthly fun and diverse events for students to participate in and support the coordination of any open days.
• Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
• Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
• Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
• To maintain the sites review scores across all platforms above 4 star.
• Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
• Comply with Health and Safety requirements.
• Supporting customer show rounds to ensure maximum occupancy of the residence.
• Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
• Manage the incoming post and deliveries and ensure it is distributed efficiently.
• Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.

• Previous experience within a highly customer focused role.
• Experience within accommodation, hotels/hospitality or retail would be preferred.
• Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
• We require you to work 1 in 5 Saturday’s 8am to 5pm on a rota’d shift basis, with hours given back in lieu the following week.
• The ability to think on your feet.
• Outstanding customer service skills with strong verbal and written communication.

We have an exciting opportunity available for a Resident Services Associate to join our team, providing administration support for our Student Accommodation Scheme with 586 bedrooms in Cambridge City Centre.

This is a perfect opportunity for an out-going, talented individual to get stuck in, ensuring our tenants receive exceptional service.

• Competitive salary.
• Employee Assistance Scheme.
• Pension scheme.
• Life Assurance cover.
• 25 days holiday, plus bank holidays.
• Paid overtime.
• During our summer turnaround period, we may require additional support to cover additional hours.