Resident Services Coordinator at New England Heritage Properties in Lowell, MA | Kablio

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Resident Services Coordinator

New England Heritage Properties

Real estate investment, development, and property management company focused on diverse properties.

Manage resident relations, communications, lease enforcement, and collections.

1 months ago ago

Junior (1-3 years), Expert & Leadership (13+ years)

Full Time

Lowell, MA

Office Full-Time

Company Size

100 Employees

Service Specialisms

Acquisition & Development

Leasing & Marketing

Property Management

Construction & Design

Investment Management

Sector Specialisms

Residential

Real Estate Investment

Property Management

Development

Historic Rehabs

Multifamily Community Development

Role

Description

resident relations

lease enforcement

communication liaison

delinquency collection

complaint resolution

Handles all interactions regarding resident relations questions or concerns.
Enforce all items of the lease. Handle all complaints & resolutions.
Acts as the primary liaison for resident communication, ensuring timely and professional distribution of building updates, notices, and community wide emails
Responsible for all delinquency collection efforts

Requirements

time management

organizational

communication

teamwork

microsoft office

excel

Ability to handle and manage time-sensitivity tasks
Strong organizational, time management and communication skills
Must be highly motivated and able to work both independently and as a team
Ability to communicate professionally and clearly with residents, colleagues, and contractors
Proficient in Microsoft Office and Excel

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to transform and enhance real estate investment and management practices.
Over the years, the company has evolved into a leading player in property development and management.
They specialize in residential, commercial, and industrial property projects, focusing on long-term value.
Their portfolio includes a diverse range of properties, from upscale residential units to expansive commercial spaces.
They have built a reputation for understanding market trends and delivering innovative real estate solutions.
Key projects often include both new developments and revitalization of existing properties, emphasizing modern amenities and sustainable design.
With an emphasis on strategic growth, the company’s portfolio spans key metropolitan areas and growing suburban markets.
Their expertise includes not only residential and commercial sectors but also specialized industrial properties.
Known for a hands-on approach, they maintain close involvement in every aspect of the property lifecycle, from acquisition to management.

Culture + Values

putting people first
family‑owned history integral to the culture
deep understanding of local markets with generations of industry knowledge
people‑first approach to investment, development, and management
hands‑on management with onsite teams actively engaged 24/7

Environment + Sustainability

Inclusion & Diversity

Articles