Resident Services Coordinator
New England Heritage Properties
Manage resident relations, communications, lease enforcement, and collections.
7 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Lowell, MA
Office Full-Time
Company Size
100 Employees
Service Specialisms
Acquisition & Development
Leasing & Marketing
Property Management
Construction & Design
Investment Management
Sector Specialisms
Residential
Real Estate Investment
Property Management
Development
Historic Rehabs
Multifamily Community Development
Role
What you would be doing
resident relations
lease enforcement
communication liaison
delinquency collection
complaint resolution
- Handles all interactions regarding resident relations questions or concerns.
- Enforce all items of the lease. Handle all complaints & resolutions.
- Acts as the primary liaison for resident communication, ensuring timely and professional distribution of building updates, notices, and community wide emails
- Responsible for all delinquency collection efforts
What you bring
time management
organizational
communication
teamwork
microsoft office
excel
- Ability to handle and manage time-sensitivity tasks
- Strong organizational, time management and communication skills
- Must be highly motivated and able to work both independently and as a team
- Ability to communicate professionally and clearly with residents, colleagues, and contractors
- Proficient in Microsoft Office and Excel
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to transform and enhance real estate investment and management practices.
- Over the years, the company has evolved into a leading player in property development and management.
- They specialize in residential, commercial, and industrial property projects, focusing on long-term value.
- Their portfolio includes a diverse range of properties, from upscale residential units to expansive commercial spaces.
- They have built a reputation for understanding market trends and delivering innovative real estate solutions.
- Key projects often include both new developments and revitalization of existing properties, emphasizing modern amenities and sustainable design.
- With an emphasis on strategic growth, the company’s portfolio spans key metropolitan areas and growing suburban markets.
- Their expertise includes not only residential and commercial sectors but also specialized industrial properties.
- Known for a hands-on approach, they maintain close involvement in every aspect of the property lifecycle, from acquisition to management.
- putting people first
- family‑owned history integral to the culture
- deep understanding of local markets with generations of industry knowledge
- people‑first approach to investment, development, and management
- hands‑on management with onsite teams actively engaged 24/7
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