Service Manager, Learning and Development

Description

• Enhance analytics and benchmarking tools/automation to improve accuracy, speed, and client value.
• Participate in planning, supporting L&D solution design, and standardizing content for client-facing deliverables.
• Identify unmet L&D needs in the pharmaceutical sector and drive the development or improvement of relevant solutions.
• Produce and present research findings, benchmarking insights, and recommendations for client summits, workshops, or webinars.
• Monitor project timelines, milestones, and client commitments to ensure satisfaction and value delivery.
• Work with L&D and research teams to support and execute client-focused research programs aimed at delivering innovative L&D solutions.
• Support the design and quality control of client-executive deliverables, including insight briefs, presentations, and content reviews.
• Create and deliver accurate, data-driven L&D solutions using advanced analytics and learning research methods.
• Identify trends, synthesize insights, and provide actionable recommendations based on industry data, benchmarking surveys, and solution performance.
• Serve as the subject matter expert for research databases, identifying opportunities for deeper client impact and solution refinement.
• Serve as the primary contact between clients and operational teams to maximize solution value and ensure that research findings are practical and actionable.
• Ensure timely completion and delivery of all client-facing L&D deliverables, implementing project management best practices.
• Contribute to proposal presentations, solution documentation, and maintaining a knowledge base of best practices
• Provide ongoing client engagement and support for advisory services, including post-project follow-up, tailored insights, and on-demand consultative services.
• Capture and process client requirements, collect data, and deliver client-specific research and benchmarking reports.

Requirements

• Prior client experience and demonstrated engagement expertise required.
• Demonstrated track record of managing research projects and designing/delivering L&D solutions for the pharmaceutical industry.
• Comfort interfacing with all client organization levels and working in a collaborative, team-oriented environment.
• 3–5 years of experience in pharmaceutical L&D, research, benchmarking, or solution design; experience in a research or advisory setting preferred.
• Proficiency with analytical and presentation tools, including Excel, PowerPoint, Power BI, Tableau, and research databases.
• Experience in survey design/implementation, benchmarking analysis, and translating research into client solutions.
• Bachelor’s degree required; areas of focus such as Life Sciences, Education, Organizational Development, Computer Science/ Systems or Learning Technology or related field.
• Strong consulting, problem-solving, and time management skills; ability to organize complex findings into clear, actionable client recommendations.
• Excellent verbal/written communication skills, with proven experience presenting to client executives and stakeholders.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance