Build and maintain strong partnerships with different community organizations on a regular basis
Maintain space, equipment and amenities to the highest standard at all times to provide exceptional member and guest experience
Assist the curation and management of member programming, member and non-member bookings, event schedules, and the set up and breakdown of events
Organize and maintain an effective CRM system with a healthy pipeline of prospective targets
Curate and assist with member and non-member bookings and event schedules
Identify prospect and member needs and responsively tailor offerings, follow-up throughout life-cycle of potential and actual members at all stages of their relationship to The Shop
Manage relationships and invoices with 3rd party building vendors/technicians
Prepare and maintain membership agreements with attention to detail
Schedule and facilitate moves ins and move outs, member orientation activities, and new member onboarding
May involve moving or lifting items at or about 40 pounds.
Identify and recommend opportunities to improve amenities, increase revenue, reduce expenses and/or improve member experience
Schedule and conduct tours to sell space and products to prospective members
Provide exceptional hospitality and communication for members and guests alike
Requirements
2+ yrs
bachelor's
hubspot
communication
self-starter
problem solving
Ability to multitask and do several things with constant interruptions
2+ years of relevant experience in coworking, hospitality, sales, customer service or events
Collaborative and reliable team player
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Penchant for organization, hospitality, and defined processes
Ability to work a flexible schedule based on company needs. The standard Community Specialist shifts are from 8:30 am to 4:30 pm and 9 am to 5:00 pm, Monday–Friday, but require flexibility to cover periodic evening events which usually end no later than 8 pm. In addition, Community Specialist must have flexibility to work occasional weekend shifts for event coverage.
Self-starter who can work independently
Bachelor’s degree in Marketing, Management, Hospitality, or a related field preferred
An eye for detail
Strong verbal and written communication skills
Regular, dependable attendance and punctuality.
Comfortable with technology and social media, experience with HubSpot or coworking software a plus
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
Relentless approach to problem solving
Benefits
Paid Parental Leave Program (up to 8 weeks of 100% pay).
MyDomain discounts at local businesses.
Professional development opportunities.
Company-paid Life Insurance and Short-Term Disability.
10 days of paid vacation, 7 sick days, and 10 company holidays annually.
2 Volunteer days and an annual community day where we get to give back, together!
Health and wellness benefits with 4 different plan offerings.
401(k) matching program (up to 4%).
Competitive pay with potential annual bonuses.
Fun extracurricular activities and perks.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Culture + Values
Invest In Our Team
Seek Excellence and Innovation
Improve Lives and Livelihood
Enhance Communities
Environment + Sustainability
Inclusion & Diversity
2020
DEI Plan Launch Date
Establishment of formal construction of the Diversity, Equity, and Inclusion (DEI) plan.
Built internal inclusion strategy via MyCommunity activities (nonprofit partnerships, volunteerism)