Service Manager (Levels I, II, III)

Description

• Manage logistics for equipment pick-up, reconditioning, and storage.
• Ensure safety practices and inventory management align with company standards.
• The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs.
• Ensure timely and high-quality service for customer orders.
• Collect and respond to customer feedback to achieve operational goals.
• Implement and monitor service processes to improve customer experiences.
• Adhere to safety protocols and use appropriate safety gear.
• Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
• Leadership of the service team, fostering a positive work environment, and conducting performance evaluations.
• Oversee equipment installation, including gas connections and ductwork.
• Train Technicians on maintenance and installation of equipment.

Requirements

• Proficiency in Microsoft Office and experience with MRP or rental software.
• Preferred qualifications: Associate’s degree, 2-year HVAC certificate, or Universal Refrigeration Certificate.
• Detail-oriented with excellent communication abilities.
• This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.
• Ability to lift/move up to 50 lbs. safely.
• 2-5 years of experience in the HVAC rental industry, preferably in management.
• 1-3 years of supervisory experience.
• Valid driver’s license and meets DOT and MVR requirements.
• Strong organizational skills and independent work capability.
• Customer service oriented with a mechanical aptitude and eagerness to learn.

Benefits

• Career development and advancement potential
• Health, Vision, and Dental Insurance
• 401k with company match
• Full-time positions with overtime and weekend opportunities
• Paid time off (vacation, sick days, holidays)
• Life Insurance
• Employee discount programs
• Competitive hourly pay with quarterly bonus opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance